Ezell Townes
Lombard,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Setting key attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Onsite Project Manager
NEA Black Caucus
03.2018 - Current
- Handled payment processing and provided customers with receipts and proper bills and change
- Analyzed financial data to ensure accuracy and compliance with company policies and procedures
- Managed all customer contacts received by telephone or face-to-face in a retail setting.
Service Writer
Fair Oaks Lincoln
09.2023 - 02.2024
- Improved customer satisfaction by providing timely and accurate service estimates
- Developed and maintained database documentation
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians
- Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards.
Car Rental Agent
Routes Car Rental
11.2021 - 07.2023
- Processed rentals and collected associated payments
- Drafted contracts, explained terms to customers and acquired signatures
- Responded effectively to customer questions and inquiries and provided information regarding products
- Delivered updated and accurate information in response to guest inquiries.
Clicklist Associate
Mariano's
04.2020 - 05.2021
- Stored and organized items in tool or supply rooms, allowing for easy retrieval
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport
- Read orders to verify attributes and quantities of merchandise
- Demonstrated great teamwork skills with staff members involved in production and transport
- Printed accurate labels and applied to boxes, crates and containers prior to shipment
- Stocked shelves, racks and bins with new or transferred merchandise.
Education
Freshman in Art -
Northern Illinois University
Skills
- Microsoft Office (4 years)
- Data entry (6 years)
- Customer service
- Canva
- Phone etiquette
- Office experience
- Outbound calling
- CRM software
- Dealership experience
- Document management
- Communication skills
- Microsoft Outlook
Certification
Driver's License
Awards
Home Owner (12/01/22)
Timeline
Service Writer
Fair Oaks Lincoln
09.2023 - 02.2024
Car Rental Agent
Routes Car Rental
11.2021 - 07.2023
Clicklist Associate
Mariano's
04.2020 - 05.2021
Onsite Project Manager
NEA Black Caucus
03.2018 - Current
Freshman in Art -
Northern Illinois University
Similar Profiles
Zoie RichelieuZoie Richelieu
Member at Black China CaucusMember at Black China Caucus
DENIKKA BROWNDENIKKA BROWN
Director of Operations at Congressional Black Caucus InstituteDirector of Operations at Congressional Black Caucus Institute
Alice MilnerAlice Milner
Office Assistant at NCBA, National Caucus And Center On Black AgingOffice Assistant at NCBA, National Caucus And Center On Black Aging