Ezequiel Gallo
Edinburg,TX
Summary
Accomplished Wholesales Corporate Coordinator and Store Manager with a proven track record at Steve Madden, enhancing operational efficiency and fostering positive relationships. Expert in project management and customer service, I spearheaded initiatives that significantly improved team productivity and sales strategies. Skilled in staff supervision and budget planning, my leadership has consistently delivered results beyond expectations. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
19
19
years of professional experience
Work History
Wholesales Corporate Coordinator
Steve Madden
05.2017 - Current
- Increased efficiency in document management by establishing a centralized reporting system.
- Implemented new ideas . recommendations for future launches and procedures to streamline daily operations, increasing sales overall efficiency.
- Provided essential administrative assistance during high-stakes negotiations, contributing to successful on the best product for sales.
- Developed positive working relationships with external partners, enhancing company reputation as a reliable partner.
- Boosted team productivity by managing schedules, arranging meetings, and providing administrative support.
- Supported the successful launch of new initiatives by coordinating resources and logistics effectively.
- Improved vendor relationships through effective negotiation of contracts and services.
- Coached employees through day-to-day work and complex problems.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw inventory management for in coming shoes to , maintaining proper stock levels.
- Develop apparel Merchandise strategies to provide correct distribution to stores,
- Assisted senior leadership in decision-making by preparing comprehensive reports and analyses.
- Enhanced project coordination through meticulous organization and diligent followups.
- Organized team-building activities that fostered camaraderie and improved workplace morale.
- Spearheaded employee onboarding process, ensuring smooth integration into the workplace environment.
Store Manager
Steve Madden
03.2011 - 05.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
Aldo Shoes
06.2005 - 03.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Arts - Business Admistration
University of Texas Pan American
Edinburg, Texas 11.2003
High School Diploma -
Harlingen High School
Harlingen, TX05.2001
Skills
- Internal Communications
- Document Control
- Meeting facilitation
- Corporate Branding
- Customer Service
- Relationship Building
- Work Planning and Prioritization
- Operations Management
- Scheduling and calendar management
- Staff Management
- Staff Supervision
- Project Management
- Budget Planning
Accomplishments
- Supervised team of 15 staff members.
- Achieved recognition by ALDO for 2007 International Manager award.
- Achieved recognition by ALDO 2009 for Rookie Manager of the year.
Timeline
Wholesales Corporate Coordinator
Steve Madden
05.2017 - Current
Store Manager
Steve Madden
03.2011 - 05.2017
Store Manager
Aldo Shoes
06.2005 - 03.2011
Associate of Arts - Business Admistration
University of Texas Pan American
High School Diploma -
Harlingen High School
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