EZEQUIEL GUZMAN
Bountiful,Utah
Summary
Proven Senior Executive with experience in operations, sales and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Highly skilled in process optimization and providing oversight to regional teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner
Woodland Goose Consulting
02.2022 - Current
- Seasoned operations expert collaborating with hotels and resorts to provide tailored advice and solutions to enhance property operations and efficiencies, guest experience, and overall profitability
- In my time as an independent consultant, I have worked with the following properties: Talsey ai, Assurance Hospitality, Park City Peaks Hotel and LurraGlobal. More information is detailed below under each company.
Regional Director of Operations
Assurance Hospitality
06.2023 - 07.2024
- Advised company president of this new management company with 8 hotels and 5 different brands in creating company SOPs tailored towards exceeding revenues.
- Implemented operations efficiencies to maximize profitability.
- Created an efficient reporting structure.
- Set team and individual KPIs and provided regular, actionable feedback.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
General Manager
Park City Peaks Hotel
08.2022 - 04.2023
- Led hotel and restaurant team in seasonal assignment through the 2022-2023 Ski Season
- Oversaw the implementation of new revenue management system and worked with corporate revenue team to develop a new revenue strategy for the property leading to a record-breaking season
- Introduced new guest service training for the all guest-facing associates and worked with department managers to roll out this program in their respective departments.
VP of Field Relations
LurraGlobal
02.2022 - 08.2022
- Streamlined international office operations to guarantee effective training and support for local distributors
- Spearheaded initiatives to fortify relationships with clients and distributors, while also managing the scheduling and execution of Global Meetings across international offices
- Pioneered a cutting-edge recognition program to celebrate the achievements of top-performing distributors
- Proactively managed stock production and collaborated with manufacturers at various locations to optimize the company's inventory levels.
Regional Director of Operations
PEG Hospitality Group
10.2018 - 02.2022
- Regional oversight of 11 franchised hotels covering a geographical area from Florida to California included brands such as Marriott, Hilton, Hyatt, and IHG
- Hired and trained new General Managers to ensure successful operations of assigned hotels
- Focused on helping GMs to achieve success in their top three areas of responsibility (financial flow-thru, guest satisfaction, and building company culture)
- Regularly traveled to properties to conduct personal review of assets and to measure team performance
- Provided financial and operational oversight of all 11 hotels within my assigned region and prepared monthly performance reports for property owners
- Oversaw the opening of The Advenire Hotel, an Autograph Collection Hotel, located in St George, Utah.
General Manager
Courtyard Marriott (PEG Hospitality Group)
01.2017 - 10.2018
- Promoted to oversee successful operation of a 175-room downtown market hotel with $9M yearly budget
- Restructured a non-functional Banquet and Restaurant operations bringing F&B department revenues from $750K/year to over $1.2M/year
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed operating efforts to maximize hotel profits & achieving a 83% GOP flow-through.
General Manager
Courtyard Marriott (Lodging Dynamics)
01.2014 - 01.2017
- Assigned to oversee a $10 million dollar renovation and rebranding of a 292-room full-service independent hotel into a 193-room Courtyard by Marriott with 17,000 sq ft of meeting space and a restaurant
- Collaborated with general contractor and superintendent over the renovation to organize construction efforts with hotel operations
- Reestablished banquet and catering services of hotel's meeting space
- Worked along with Director of Sales to reestablish Marriott brand in Ogden market and ensure a quick ramp-up of hotel.
General Manager
TownePlace Suites Marriott (Lodging Dynamics)
03.2010 - 01.2014
- As opening General Manager of TownePlace Suites Orem-Provo, I Worked closely with the property owners and construction company to oversee the opening of the hotel
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Recognized as Opening Hotel of the Year (2010).
Dir of Owner Services, Latin America
Marriott Vacations Worldwide
01.2006 - 04.2008
- Responsible for 22 independent broker offices located throughout Latin America providing strategic direction to deliver service to more than 20,000 owners
- Oversaw a team of 40 customer service call-center associates which provided service to offices and owners in Latin America
- Enhanced operational efficiency by establishing new procedures to streamline operations and reduced over $400K in yearly cost
- Hired in-country brokers and negotiated yearly contracts with each office.
Education
B.A. - Hospitality Management
Utah Valley University
12.2000
Skills
- Multi-Location Oversight
- Business Management
- Administrative Oversight
- Budget Development and Management
- Revenue and Budget Forecasting
- Strategic Planning
- Employee Training and Development
- KPI Management
- Human Resources
Certification
Advanced Business Spanish Chamber of Commerce of Madrid and University of ALCALA, 2000
Awards & Other Mentions
- 2002 Winter Olympics Marriott Management Task-Force Team Salt Lake City, Utah
- Marriott Opening Hotel of the Year 2010
- Marriott Sales Excellence GM 2011
- Utah Valley University Alumni Board of Directors - 2015-2018
- Talsey ai Advisory Board Member - 2023-Present
Languages
Spanish
Native or Bilingual
Timeline
Regional Director of Operations
Assurance Hospitality
06.2023 - 07.2024
General Manager
Park City Peaks Hotel
08.2022 - 04.2023
Owner
Woodland Goose Consulting
02.2022 - Current
VP of Field Relations
LurraGlobal
02.2022 - 08.2022
Regional Director of Operations
PEG Hospitality Group
10.2018 - 02.2022
General Manager
Courtyard Marriott (PEG Hospitality Group)
01.2017 - 10.2018
General Manager
Courtyard Marriott (Lodging Dynamics)
01.2014 - 01.2017
General Manager
TownePlace Suites Marriott (Lodging Dynamics)
03.2010 - 01.2014
Dir of Owner Services, Latin America
Marriott Vacations Worldwide
01.2006 - 04.2008
B.A. - Hospitality Management
Utah Valley University
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