Summary
Overview
Work History
Education
Awards
Timeline
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Ezequiel Muñoz

Weslaco,TX

Summary

I'm a reliable, resourceful shift leader, known for high productivity and efficient task completion. I am enthusiastic about helping team members meet and exceed objectives with compassionate leadership. One of my most recent accomplishments was partnering with my current SM to increase our customer experience from 80% to 95%, utilizing the 'Retail Approach Guide.' I've been employed with Starbucks Coffee Company for 6 years, and as I continue to utilize next-level tools, I find myself more aligned with our current mission. With every cup, with every conversation, and with every community, we nurture the limitless possibilities of human connection. We are a people's company, and our customers are at the heart of everything we do. I'm driven by a desire to spread positivity and take on new challenges in order to expand your team's portfolio as I look into next-level development.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Starbucks Coffee Company
Weslaco, TX
05.2024 - Current
  • Successfully led colleagues to improve customer experience from 80% to 92% satisfaction through increasing awareness, flexing plays, and beverage routine.
  • Collaborated with SMs in all districts to create coffee craft by leading our Coffee Masters Program via the Global Coffee Academy.
  • Lead cross-functional teams to increase business efficiency by 10-15%. In turn, generating additional TSDs for the store.
  • Provided feedback to employees regarding their performance in order to improve productivity by fostering their weaknesses and growing their strengths.
  • Professionally and accurately handled cash management duties for our multi-million-dollar company.
  • Addressed any customer-related issues that arose during the shift in a proactive manner, following ACT Model.
  • Our KPIs in all-day and peak OTW metrics improved as a result, ranking my team in the top 10 in South Texas for the area, surpassing district goals.
  • Utilized store data to accurately forecast inventory needs, which reduced excessive inventory and decreased food waste by 10%.
  • Collaborated with my SM and colleagues to identify gaps in food handling and cleanliness, elevating our inspection ratings from 90% to 100%.
  • Mentored 15+ new and existing partners on selling strategies, customer relationship management, and advanced product knowledge.
  • Communicated KPIs to colleagues via all-day and peak weekly in order to highlight gaps to close, to continue striving for excellence.
  • Lead celebratory events during holidays or store collaborations to build partner morale.
  • Partnered in 20+ community events to build new relationships with our locals, to increase our store presence.

REALTOR

JSL Living Real Estate
McAllen, TX
02.2023 - 03.2024
  • Proficient understanding of online applications via ZipForms, MLS, etc. In order to organize active transactions.
  • Content creation via social media platforms to build prospects for either residential or commercial real estate projects.
  • Total real estate sales gained while active: $348,748.
  • Cooperation with title companies to assist ongoing transactions from start to close.
  • Assisted customers with high-quality customer service in order to introduce them to the real estate market, enhancing their knowledge during live transactions to get the best deal possible.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Hosted in-person home tours for prospects in the area by discussing all relevant facts about the property and its features.
  • Organization of all transactions for future reference.

Education

Real Estate Course -

Aceable Agent

Diploma -

Weslaco High School

Bachelor of Arts - Applied Business and Technology

Arizona State University

Awards

  • Certified Principles of Real Estate I & II
  • Real Estate Promulgated Contracts
  • Law of Contracts
  • Law of Agency
  • Food Manager Certified
  • Microsoft Office Specialist

Timeline

Shift Supervisor

Starbucks Coffee Company
05.2024 - Current

REALTOR

JSL Living Real Estate
02.2023 - 03.2024

Real Estate Course -

Aceable Agent

Diploma -

Weslaco High School

Bachelor of Arts - Applied Business and Technology

Arizona State University

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Ezequiel Muñoz