Ezequiel Sosa
El Paso
Summary
Self-motivated, with a strong sense of personal responsibility. Worked effectively in a fast-paced environment. Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written.
Overview
6
6
years of professional experience
1
1
Certification
Work History
South Border Mission
Texas Army National Guard
El Paso
09.2021 - 07.2025
- Duties include line watch, patrolling remote areas, and conducting city patrols.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly, and adapt to new situations.
- Excellent communication skills, both verbal and written.
- U.S. International land an coastal borders between ports of entry, focusing on detecting, preventing, and apprehending undocumented aliens, smugglers, and contraband.
Correctional Officer
TDCJ
Fort Stockton
03.2021 - 09.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift interventions during conflicts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Overnight Stocker
Walmart
El Paso
11.2020 - 03.2021
- Maintained proper storage of overstock items, keeping back rooms areas organized and accessible for future use.
- Removed all boxes and related trash from the sales floor and processed through compactors.
- Enhanced store appearances for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Customer Service Representative
Alorica
El Paso
04.2019 - 10.2019
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for product, services and company information.
Education
High School Diploma -
Austin High School
El Paso, Tx05.2018
Skills
- Customer Service
- Time Management
- Flexible and adaptable
- Border security
- Incident reporting
- Emergency response
- Teamwork and Collaboration
- Problem Solving
Languages
Bilingual Speaker and Writer
Certification
- Recon Security Academy
- Course Completion 09/05/2025
- Training School License: F01330
Timeline
South Border Mission
Texas Army National Guard
09.2021 - 07.2025
Correctional Officer
TDCJ
03.2021 - 09.2021
Overnight Stocker
Walmart
11.2020 - 03.2021
Customer Service Representative
Alorica
04.2019 - 10.2019
High School Diploma -
Austin High School
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