Ezgi Bilir
Fairborn,Ohio
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Pet Sitter
Rover.com
09.2021 - Current
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets
- Communicated professionally with pet owners via phone, email and text
- Supported newborn animals with heat, safety and clean bedding to promote optimal growth and health
- Organized picking up and dropping off animals at client locations
- Administered parasite preventive, vitamins and supplements and treatments for acute conditions
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
- Cared for sick or injured animals by seeking out veterinary care and notifying owners
- Monitored animals for behavioral problems and signs of health issues
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases
Administrative Assistant
USAF- INCIRLIK AIR BASE
09.2016 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintaining weekly/monthly calendar for 39th Communications Sq Commander and the Squadron.
- Operating and maintaining different kinds of squadron equipments LMR/ Radios, photocopiers, shredders etc.
- Acting liaison between TURAF and 30th Comm Sq.
- Internal liaison with offices and personnel concerned such as purchasing and routing of contracting , supply, etc and coordinate the preparation and routing of documents ,obtain or provide information on the status of property delivered or pending delivery.
- Simultaneous/Regular Translating for the operating instructions, plans, procedures, contracts, regulations and other documents from Turkish to English and English to Turkish.
- Simultaneous Translator for 39th Communications Squadron Commander in the meetings with TURAF and Local Contractors.
- Acting escort for local contractor to restricted areas as required.
- Assisting the the management of the Government Vehicle Program for the 39th Communications Squadron.
- Squadron Booster Club Assistant President / Planning organizing squadron events.
- Squadron Drug Demand Deduction Program Manager
- Ordering and Maintaining Office Supplies.
- Coordinating travel arrangements and hotel cooking for the commander and 39 Comm Sq TDY personnel's
Testing Specialist
USAF Education Center ( ALCOM Contracting)
03.2015 - 03.2016
- Administered and used appropriate technology and other resources, facilitated the educational work of faculty, and delivered required administrative support for entire base personnel
- Consultant for military distance courses and education programs
- Built and sustained strong relationships between internal and external educational collaborators and served as a liaison between course directors and learners.
- Assisted faculty in the design and development of technology-enhanced educational sessions and materials.
- Designed course materials and support implementation.
- Designed, implemented and managed successful training programs to meet department and school needs.
- Coordinated learner and customer-facing web pages and resources required to meet student and institution needs.
- Managed real-time education program delivery to meet scheduled and expected objectives.
- Teamed with subject matter experts in the evaluation and revision of training tools in order to continually improve learning platforms.
- Operated computer to enter and update patron records.
- Collaborated with administrators to determine course objectives.
- Effectively implemented best training practices and adult learning principles in the planning and creation of instructional materials.
Administrative Assistant & Company Representative
Alcom Contracting
08.2014 - 03.2015
- Internal liaison with offices and personnel concerned such as purchasing and routing of contracting, supply, etc, and coordinate preparation and routing of documents, obtain or provide information on the status of property delivered or pending delivery.
- Interpreter/Translator for Customers in Incirlik airbase to Turkish Air Force Companies and the company itself
- Simultaneous/ Regular Translating for the company in meeting between USAF, TURAF, and the company
- Preparing payment schedules and bids for contracts.
- Translating contracts and preparing bids for the contracts.
- Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduling appointments, meetings, and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Customer Service Representative
BASEFIX NETWORK SOLUTIONS
07.2012 - 07.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Delivered industry-leading customer service, solved 60 cases per day resulting in a 98% customer satisfaction score • Achieved an average time-to-resolution of 10 minutes, 50% lower than the company average • Managed up to 5 live chats at a time and resolved 35 cases daily, resulting in a 95% customer satisfaction score- the highest on the team
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Preparing Daily, monthly and yearly balances, and reconciling company accounts.
- Assigning charges appropriately
- Receiving, processing, and keeping money handled in connection with service payments and company fees.
- Internal liaison with offices and personnel concerned such as purchasing and routing of contracting, supply, etc, and coordinate preparation and routing of documents, obtain or provide information on the status of property delivered or pending delivery.
- Interpreter/Translator for Customers in Incirlik airbase to Turkish Telecom Companies and company itself
- Simultaneously translating for company in meetings between USAF, TURAF and company
Education
Master of Arts - English Language And Literature - Teaching
Cag University
Mersin, Turkey09.2026
Bachelor of Arts - English Language Teaching
Cukurova University
Adana, Turkey06.2018
Master of Arts - Business And Translatorship
Klaipeda Business School
Klaipeda, Lithaunia09.2011
Skills
- Computers and Technology
- Appointment Coordination
- Research and Analytical Skills
- Confidentiality and Data Protection
- Document and File Management
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Time Management
- Employee Training
- Education Administration
- Correspondence Writing and Management
- Service-Orientation
Additional Information
Ezgi Bilir
ezgi.bilir.01@gmail.com
+1 505 553-5816
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Timeline
Pet Sitter
Rover.com
09.2021 - Current
Administrative Assistant
USAF- INCIRLIK AIR BASE
09.2016 - 09.2017
Testing Specialist
USAF Education Center ( ALCOM Contracting)
03.2015 - 03.2016
Administrative Assistant & Company Representative
Alcom Contracting
08.2014 - 03.2015
Customer Service Representative
BASEFIX NETWORK SOLUTIONS
07.2012 - 07.2013
Master of Arts - English Language And Literature - Teaching
Cag University
Bachelor of Arts - English Language Teaching
Cukurova University
Master of Arts - Business And Translatorship
Klaipeda Business School
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