Ezinna Elliott
Hampton,VA
Summary
I am Trained in Effectual teacher training for early childhood. I have work experience in PCA and Nursing assistant. Strong work ethic and always quick to master new skills. I am an individual who is outgoing, goal-oriented and very devoted. I am a hardworking employee with three years of customer service experience in health care. I have mastered being an agent, floor support, mentorship, and Subject Matter Expert. A team leader and now a Supervisor of two years. I have also worked under difficult challenges and high stress level situations all while enhancing the companies growth.
Overview
13
13
years of professional experience
Work History
Nursing Assistant
W.E Family Home Care INC.
Murfreesboro, NC
04.2007 - 09.2020
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Provided emotional support to family members during difficult times.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Recorded patient conditions and vital signs before and after medical operations.
- Implemented fall prevention techniques as specified in plan of care.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Planned and served meals and snacks to patients according to prescribed diets.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Supervisor
Conduent Call Center
Chesapeake, Va
10.2020 - Current
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked closely with human resources to support employee management and organizational planning.
Education
High School Diploma -
Hertford County High School
Ahoskie, NC06-1992
Some College (No Degree) - Pediatric Nursing
Roanoke Chowan Community
Ahoskie, NCSkills
I have over ten years of experience in home health care I also have 3 plus years of experience in customer service healthcare
- Patient Care and Safety
- Ability to handle multiple tasks
- Strong organizational and problem solving skills
- Active Listening; giving full attention to what clients are saying
- Service Orientation; always seeking for ways to help people
- Committed to quality, integrity, and team focus
- I have volunteered with various companies such as Vidant Roanoke Chowan Hospital and McConnell-Raab Hope Lodge
- I have also volunteered as a teacher's assistant at Riverview Elementary School
- Records Management
- Community activities
- Computer literate
- Strategic planning
- Financial Management
- Training and mentoring
- [Software] experience
- Decision-Making
- Team Building
Timeline
Supervisor
Conduent Call Center
10.2020 - Current
Nursing Assistant
W.E Family Home Care INC.
04.2007 - 09.2020
High School Diploma -
Hertford County High School
Some College (No Degree) - Pediatric Nursing
Roanoke Chowan Community
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