Ezinne Abosi
Healthcare Executive
Texas
Summary
A hard-working detail-oriented Medical and Health Services professional passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
10
10
years of professional experience
Work History
Rehabilitation Assistant
Shaw' Wood Residential Care
Kent, United Kingdom
10.2022 - Current
- Conducted group therapy sessions and educated patients in topics relevant to individual and family member care.
- Verified documentation compliance in accordance with established best practices.
- Supported ADLs and room transfers for in-patient procedures.
- Educated on-site clients in therapeutic exercise equipment use and operation.
- Assisted patients with prosthetic or orthotic devices.
- Guided patients in passive ROM exercises and instructed movements to assist therapist.
- Established long and short-term goals for therapeutic services to encourage patient progress.
Customer Service Representative
Zenith Bank
Wuse 2 , Abuja
11.2021 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues.
NYSC
Karu Local Government Area
Karu, Nassarawa,Nigeria
11.2019 - 10.2020
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Lab Technician Intern
Neo Dialysis Hospital
Enugu, Nigeria
07.2019 - 07.2019
- Collected, labeled and stored lab samples according to laboratory specifications.
- Researched and developed recommendations to resolve process, department and related customer issues.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Liaised with scientists to test hypotheses and pursue valuable new research.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Attended lab meetings to participate in research discussions.
Volunteer
Old Peoples Home
Enugu, Nigeria
09.2014 - 01.2019
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.
- Kept weekly schedule up-to-date in scheduling book and maintained appropriate records according to company procedures.
Lab Technician Intern
Bioquest Medical Center
Enugu, Nigeria
04.2018 - 09.2018
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Created test and validation setups for component, subsystem and machine levels.
- Used scientific method to assist colleagues and supervisors with experiments.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Interpreted test results and determined need for retesting.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Participated in extra training and courses to refine and improve upon industry knowledge.
Education
Bachelor of Science - Microbiology
Godfrey Okoye University
Enugu, Nigeria 07.2019
Skills
- Patient evaluations
- Data Management & confidentiality
- Report Creation
- Data Entry and Maintenance
- Methodology Selection
- Critical Thinking
- Active Listening
- Solution Quality Assurance
- Digital Research Tools
- Intelligence Gathering
- Data Analysis
- Delivering Presentations
Languages
English
Professional
Timeline
Rehabilitation Assistant
Shaw' Wood Residential Care
10.2022 - Current
Customer Service Representative
Zenith Bank
11.2021 - 08.2022
NYSC
Karu Local Government Area
11.2019 - 10.2020
Lab Technician Intern
Neo Dialysis Hospital
07.2019 - 07.2019
Lab Technician Intern
Bioquest Medical Center
04.2018 - 09.2018
Volunteer
Old Peoples Home
09.2014 - 01.2019
Bachelor of Science - Microbiology
Godfrey Okoye University
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