Ezinne Patience Antigha
Stevenage
Summary
Trained customer service personnel with a track record of rendering excellent service and this has helped me transition into becoming a trained Care Assistant with experience in excellent service, skills and independently able to confidently handle clients' health needs. Demonstrated success in working with clients of different backgrounds and needs, Learning disabilities. Certified in First Aid, CPR and BLS, Information governance, Manual handling, Medication, 15 courses of Care induction certificate, The Oliver McGowan Mandatory Training on learning Disability and Autism on eLfh by NHS and I have completed Level 3 Diploma in Health and Social Care (CPD) which is endorsed by Training Qualifications UK (TQUK), Learning Disabilities & Autism Training, Dysphagia Training, Oral Health Training. Ability to use IT programs effectively including email, Microsoft Word, Excel, and PowerPoint. Level 5 Diploma in Leadership and Management for Adult Cares in view.
Overview
17
17
years of professional experience
Work History
Care Assistant
Caremark North Herts & Stevenage
04.2022 - Current
- Assisting clients with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and personal hygiene
- Providing support with mobility, including using mobility aids and assisting with transfers
- Ensuring clients take their prescribed medications as directed
- Assisting with medication management, including administering medication according to prescribed guidelines and maintaining accurate records
- Meal Preparation: Planning and preparing nutritious meals for clients, taking into consideration any dietary restrictions or preferences
- Assisting with feeding if necessary
- Assisting with light housekeeping tasks such as cleaning, laundry, and tidying up
- Ensuring a safe and clean-living environment for the client
- Providing social and emotional support to clients
- Engaging in conversation, actively listening, and offering companionship
- Participating in activities and hobbies with the client to promote their well-being and mental stimulation
- Supporting clients with scheduling and attending medical appointments, therapy sessions, or other healthcare-related visits
- Observing and reporting any changes
- Engaging in ongoing training and professional development to enhance skills and knowledge in the field of home care
- Keeping up to date with best practices and regulations in caregiving
Branch Service Manager
Access Bank Plc
04.2019 - 01.2022
- Handled customer escalations and all customer relations issues
- Relayed information in a concise and clear manner
- Managed customer expectations
- Building customer relationships and loyalty
- Managing customer service team, teller processes and policies
- Creating work schedules
- Served as the chief compliance officer of the branch
- Ensured that every staff adheres to the bank’s code of conduct
- Responded to issues such as service inquiries, problem resolution, and retaining accounts
- Oversees the day to day running of the branch, the customer service department, switch board operator, branch vault and ATM
Customer Service Manager
Diamond Bank Plc
09.2007 - 03.2019
- Company Overview: Diamond Bank Plc Merged with Access Bank Plc
- Ensured the day to day running of the branch, the customer service department, switch board operator, branch vault and ATM administration
- Created training manuals targeted at resolving even the most difficult customer issues
- Monitored the daily activities of customer support teams and the tellers
- Developed, implemented, and monitored programs to maximize customer satisfaction
- Owned team productivity metrics
- Improved service quality and increased sales by developing a strong knowledge of company's products and Services
- Provided detailed monthly GL proofs and updates to senior management
- Provided a high level of product and
- Diamond Bank Plc Merged with Access Bank Plc
Education
Master of Science - International Business with Data Analytics
Ulster University
02.2023
MBA - Human Resources Management
Ladoke Akintola University of Technology
Ogbomosho, Oyo State05.2018
Bachelor of Science - Physics
Lagos State University
Ojo, Lagos08.2007
Skills
- Community integration
- First aid and safety
- Patient care
- Medication Administration
- Multitasking Abilities
- First Aid/CPR
- PPE Compliance
- MS Office
- Dysphagia Training
- Oral Health Training
- Moving and handling
Websites
Timeline
Care Assistant
Caremark North Herts & Stevenage
04.2022 - Current
Branch Service Manager
Access Bank Plc
04.2019 - 01.2022
Customer Service Manager
Diamond Bank Plc
09.2007 - 03.2019
MBA - Human Resources Management
Ladoke Akintola University of Technology
Bachelor of Science - Physics
Lagos State University
Master of Science - International Business with Data Analytics
Ulster University
Similar Profiles
Kit Rees-ManzoorKit Rees-Manzoor
Chairman and Director at North Herts Pride CICChairman and Director at North Herts Pride CIC
Alison OvingtonAlison Ovington
Careline Operator at Careline, North Herts CouncilCareline Operator at Careline, North Herts Council
Dr Ghada Al-MalkyDr Ghada Al-Malky
GP registrar at Stevenage, East of England HEE DeaneryGP registrar at Stevenage, East of England HEE Deanery