Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Operations Supervisor
4 Years 11 Months
FedEx Corporation | 09.2021 - Current
Supervised daily operations to ensure adherence to safety and quality standards.
Trained and mentored team members to enhance performance and operational efficiency.
Streamlined workflow processes, improving productivity and reducing operational delays.
Managed inventory control systems, ensuring accurate tracking of shipments and supplies.
Coordinated cross-functional teams to implement process improvements and resolve operational issues.
Developed training materials for new hires, fostering a culture of continuous improvement.
Analyzed performance metrics to identify trends and drive data-informed decision-making.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Kept high average of performance evaluations.
Interceded between employees during arguments and diffused tense situations.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Operations Manager
1 Year 3 Months
Fedex Ground | 10.2021 - 01.2023
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Reviewed shift reports to understand current numbers and trends.
Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supervised daily operations of multi-million dollar operation.
Gap Filler
4 Months
Home Depot | 02.2021 - 06.2021
Loaded package containers onto forklifts and transported into packaging areas.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Used hand-held scanners and physical logs to accurately track item movements.
load loose packages from roller belt into trailers producing flushed walls for delivery
worked with forklift personnel to complete job assignments
Labor
1 Year 5 Months
Liuna Local 73 | 09.2019 - 02.2021
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Used radios and hand signals to coordinate communication between equipment operators and ground workers.
Observed safety regulations on job sites to minimize accidents.
Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
Collected measurements and marked locations as part of project preparations.
Interpreted job site supervisor's orders and technical documentation to complete accurate work.
Recognized and reported potential project challenges and assisted with solutions.
Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
Package Handler
1 Year 6 Months
Fedex Ground | 07.2017 - 01.2019
Assembled, sealed and loaded packages into correct trucks.
load, unload 42 and 52 ft trailers
handled incompatible packages and put them on conveyor belts
Removed jams and unblocked conveyor system to maintain flow of goods.
Used hand-held scanners and physical logs to accurately track item movements.
communicated daily operations with managers on site
top package handler noticed by upper management through work and time availability
used scanners to scan packages and track performance
Freight Handler
3 Months
Fedex Freight | 01.2018 - 04.2018
Loaded and unloaded trucks using propane-forklift
Verified and noted count and condition of cargo received.
Strapped items down over protective padding to secure throughout transportation.
cleaned inside of trailers when completing freight bill
Front Desk Associate
6 Months
Planet Fitness | 06.2016 - 12.2016
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Asked customers questions to meet special requests.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained cleanliness and organization of front desk area.
Answered guest questions and referred to local points of interest.
Warehouse Picker/Warehouse Packer
10 Months
Amazon | 01.2016 - 11.2016
Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Protected materials for transport by correctly packaging products in boxes and crates.
Removed items from shelves or storage bins and scanned tags.
Pulled orders quickly to maintain demanding productivity goals.
Quickly and properly wrapped boxed items, maintaining uniformity to meet fulfillment targets.
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Personal Training Sales Counselor
1 Year 1 Month
La Fitness | 01.2014 - 02.2015
as a Personal Training Sales Counselor, i used my knowledge to sell personal training services, as well as to help guide members to the right trainer and the right training program for them.
worked hand in hand with the Fitness Sales staff to set up complimentary introductory training assessments for our new and existing members.
created strategies to develop and expand sales of services to existing customer
Organized sales paperwork, presented proposals and finalized contracts.
Attended advanced training sessions and conferences to increase product knowledge and productivity
Outreach Coordinator
9 Months
San Bernardino Valley College | 08.2011 - 05.2012
Scheduled outreach exhibitions and educated high school students on pursuing an education
Conducted presentations to expose and increase their awareness about attending a college
Assisted coworkers with projects on a frequent basis
Education
No Degree - Social Sciences
San Bernardino Valley College | San Bernardino, CA | 09.2020