Ezla Emile
Independent Contractor
Sanford,FL
Summary
Skilled inventory specialist and self-employed contractor with 11 years of experience in customer service, patient care, and administrative support. Proven ability to enhance operational efficiency through effective management of resources and meticulous documentation. Demonstrated leadership in training new team members and coordinating patient care, while consistently promoting well-being and satisfaction. Holds a Bachelor of Science in Business Management and multiple technical certifications.
Overview
12
12
years of professional experience
Work History
Home Health Aide
Independently Employed
Orlando, FL
05.2024 - Current
- Facilitated mobility assistance through walking and regular exercise programs.
- Encouraged participation in safe physical activities to enhance mood and promote wellness.
- Prepared optimal meals by adhering to nutritional plans.
- Maintained accurate documentation of patient progress in logbooks and care plans.
- Coordinated transportation and managed appointment schedules for patients.
- Supported dressing, grooming, and feeding to help patients adapt to mobility challenges.
- Monitored client health by conducting routine checks of pulse, temperature, and blood pressure.
- Executed laundry, grocery shopping, and light housekeeping per client instructions.
Business Owner
Independently Employed
Orlando, FL
03.2019 - Current
- Resolved customer service inquiries to address issues and improve satisfaction.
- Analyzed market trends to guide strategic business decisions and drive growth.
- Maintained comprehensive records for production, inventory, income, and expenses.
- Established pricing strategies based on cost analysis and competitive landscape.
- Monitored cash flow to ensure effective resource budgeting.
- Managed operations budget, including accounts payable, accounts receivable, and payroll.
- Collaborated with customers to identify needs and finalize purchase orders.
Inventory Specialist
Robert Half Staffing
Orlando, FL
07.2021 - 12.2022
- Stocked, processed, and hung clothing to maintain an organized presentation.
- Provided customer service during store hours to enhance the shopping experience.
- Executed company policies and safety standards to maintain the cleanliness of the office and equipment.
- Monitored inventory levels and adjusted stock to align with customer demand.
Human Resources Assistant/Administrative Assistant
Robert Half Staffing
Orlando, FL
11.2020 - 07.2021
- Cultivated relationships with new staff and facilitated career development for team members.
- Coordinated onboarding and orientation programs for new hires.
- Assisted in recruiting by screening resumes and scheduling interviews.
- Maintained employee records and updated HR databases consistently.
- Prepared HR documents, including offer letters and employment contracts.
- Supported payroll processing by collecting and verifying attendance data.
- Collaborated with the HR team to implement company policies effectively.
- Conducted employment verification and background investigations to streamline the hiring process.
Receptionist/Administrative Assistant/Customer Ser
Robert Half
Orlando, FL
05.2020 - 11.2020
- Created a welcoming environment by greeting visitors and clients promptly.
- Managed a multi-line phone system, directing calls to relevant departments efficiently.
- Assisted with data entry using office management software to maintain accurate records.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Delivered exceptional customer service during all interactions with internal and external customers.
Customer Service Representative for 24-7 Intouch
Robert Half Staffing
Altamonte Springs, Florida
10.2019 - 05.2020
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Guided customers through technical assistance for online accounts and device resets.
- Responded to requests for products, services, and company information efficiently.
HR Director
DMC Orlando
Orlando, FL
10.2017 - 12.2019
- Facilitated training programs to enhance employee skills and support development.
- Managed employee relations to foster a positive workplace culture and resolve conflicts.
- Collaborated with leadership on organizational development initiatives and change management.
- Oversaw benefits administration, ensuring compliance with labor regulations and policies.
- Conducted employee orientation programs to familiarize new hires with company policies.
- Recruited new hires, aligning talent acquisition with organizational goals.
- Managed a team of four employees, ensuring productivity and adherence to standards.
- Created detailed pay tables, collected payroll data, reimbursed expenses, and updated salary guidelines.
Supervisor
Emile's Restoration
Tampa, Florida
01.2015 - 09.2017
- Supervised restoration projects to ensure quality and safety compliance.
- Guided crew members on job duties to enhance operational efficiency.
- Communicated project progress and timelines to clients for transparency.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Recruited, hired, trained, and evaluated staff to build a skilled team.
- Restored lawns and maintained cleanliness in homes as part of the services provided.
Customer Service Representative
OneTouch Direct
Tampa, Florida
04.2013 - 05.2015
- Assisted customers with inquiries and provided accurate product information.
- Processed orders and maintained records in the customer management system.
- Managed customer complaints and resolved issues effectively and efficiently.
- Conducted follow-ups with customers to ensure service quality and satisfaction.
- Utilized feedback to improve communication skills and problem-solving techniques.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Education
Bachelor of Science - Business Management
Valencia College
Orlando, FL04-2023
Associate of Science - Business Management & Entrepreneur, Business Admin
Valencia College
Orlando, FL12-2020
Skills
- Supervisory experience
- Bilingual communication
- Computer proficiency
- Payment processing
- Data entry
- Multi-line phone operation
- Culinary skills
- Customer service
- Retail expertise
- Client retention
- Medical record management
- Personal care services
- Bedside assistance
- Patient care
References
References available upon request.
Timeline
Home Health Aide
Independently Employed
05.2024 - Current
Inventory Specialist
Robert Half Staffing
07.2021 - 12.2022
Human Resources Assistant/Administrative Assistant
Robert Half Staffing
11.2020 - 07.2021
Receptionist/Administrative Assistant/Customer Ser
Robert Half
05.2020 - 11.2020
Customer Service Representative for 24-7 Intouch
Robert Half Staffing
10.2019 - 05.2020
Business Owner
Independently Employed
03.2019 - Current
HR Director
DMC Orlando
10.2017 - 12.2019
Supervisor
Emile's Restoration
01.2015 - 09.2017
Customer Service Representative
OneTouch Direct
04.2013 - 05.2015
Bachelor of Science - Business Management
Valencia College
Associate of Science - Business Management & Entrepreneur, Business Admin
Valencia College
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