Ezmeralda Mondragon
Antioch,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Overview
2
2
years of professional experience
Work History
Commercial Truck Driver
Knight Transportation
06.2023 - 09.2023
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Bus Aide
Antioch Unified School District
06.2022 - 02.2023
- Operated lift and secured wheelchair to maximize student safety and stability.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
Customer Service Representative
Five Below
01.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Class A -
Prime Inc
Salt Lake City, UT04.2023
High School Diploma -
Vision In Education
Online 06.2019
Skills
- Pre- and Post-Trip Inspections
- Customer Satisfaction
- Truck Inspections
- Obey local and state regulations
- Time management
- Refund Processing
Timeline
Commercial Truck Driver
Knight Transportation
06.2023 - 09.2023
Bus Aide
Antioch Unified School District
06.2022 - 02.2023
Customer Service Representative
Five Below
01.2022 - 07.2022
Class A -
Prime Inc
High School Diploma -
Vision In Education
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