Ezmeralda Mondragon
Antioch,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Overview
2
2
years of professional experience
Work History
Commercial Truck Driver
Knight Transportation
06.2023 - 09.2023
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Bus Aide
Antioch Unified School District
06.2022 - 02.2023
- Operated lift and secured wheelchair to maximize student safety and stability.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
Customer Service Representative
Five Below
01.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Class A -
Prime Inc
Salt Lake City, UT04.2023
High School Diploma -
Vision In Education
Online 06.2019
Skills
- Pre- and Post-Trip Inspections
- Customer Satisfaction
- Truck Inspections
- Obey local and state regulations
- Time management
- Refund Processing
Timeline
Commercial Truck Driver
Knight Transportation
06.2023 - 09.2023
Bus Aide
Antioch Unified School District
06.2022 - 02.2023
Customer Service Representative
Five Below
01.2022 - 07.2022
Class A -
Prime Inc
High School Diploma -
Vision In Education
Similar Profiles
Teresa YarlottTeresa Yarlott
Executive Assistant to the Founders & Board Liaison at Knight Transportation (now Knight-Swift Transportation Holdings Inc.)Executive Assistant to the Founders & Board Liaison at Knight Transportation (now Knight-Swift Transportation Holdings Inc.)
Patrick GammonPatrick Gammon
Driver Development Manager at Knight TransportationDriver Development Manager at Knight Transportation
Jack GardnerJack Gardner
OTR Commercial Truck Driver at Knight TransportationOTR Commercial Truck Driver at Knight Transportation
NICK MATTNICK MATT
Regional Market Planner at KNIGHT TRANSPORTATIONRegional Market Planner at KNIGHT TRANSPORTATION
Sharonda ThornhillSharonda Thornhill
Caregiver at The KeyCaregiver at The Key