Ezra Booth
Polished Standard Cleaning Co. LLC
Gordon
4
years of professional experience
Adaptable customer service professional with experience in resolving inquiries and improving satisfaction levels. Proficient in time management and maintaining detailed product knowledge to assist clients effectively. Ready to contribute to a positive customer experience.
Diligent assistant with solid background in providing administrative support and managing office tasks. Proven track record of streamlining operations and improving efficiency in previous roles. Demonstrated strong organizational and communication skills.
Work History
Customer Care Representative
1 Year 6 Months- Help supervisor with Resolving customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Provided detailed product information, ensuring customers made informed decisions.
- Collaborated with cleaning teams to address client feedback, driving improvements in service delivery standards.
- Conducted regular follow-ups with clients post-service to ensure continued satisfaction and address concerns promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Maintained up-to-date knowledge of product and service changes.
Kitchen Prep Cook
2 Years 2 Months- Prepared ingredients for sushi dishes, ensuring freshness and quality standards.
- Assisted chefs in assembling and plating menu items efficiently.
- Maintained cleanliness of kitchen stations and equipment to uphold safety regulations.
- Operated kitchen tools and equipment, adhering to proper usage protocols.
- Collaborated with team members to streamline food preparation processes.
- Monitored inventory levels and reported shortages to management promptly.
- Implemented organizational systems for ingredient storage, improving workflow efficiency.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.
- Supported culinary team by maintaining a clean and organized workspace, reducing preparation time.
- Demonstrated adaptability in learning new cooking methods and techniques, staying current with industry trends for continuous improvement.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
High School Diploma
- Relevant Coursework: data entry & basic restaurant kitchen lead sous chef assistant
- currently enrolled in Central Georgia Technical college, studying business administration.
Skills
Customer service
Inbound customer service
Data entry
Call center experience
Customer relations
Product knowledge
Product education
Time management
Multitasking and organization
Adaptability and flexibility
Task prioritization
MS office
Remote office availability
Following scripts
Timeline
Customer Care Representative
Polished Standard Cleaning Co. LLC
01.2025 - CurrentRead More
Kitchen Prep Cook
Rock N Roll Sushi
06.2022 - 08.2024Read More
Eagle's Landing High School
High School Diploma
Read More