Pamela Bufford
Indianapolis,IN
Summary
Dynamic professional with a proven track record in educational assistance and exceptional customer service, notably with Liberty Mutual Insurance. Skilled in promoting student success and resolving customer concerns with a calm, knowledgeable approach. Demonstrates strong capabilities in accident documentation and maintaining safe learning environments, ensuring high satisfaction levels and safety standards.
Overview
21
21
years of professional experience
Work History
Classroom Assistant
Indiana Summer League Labs
Indianapolis, IN
06.2024 - 07.2024
- Monitored hallways between classes to ensure the safety of all students.
- Managed student records, including attendance logs and test scores.
- Enforced school rules within the classroom environment.
- Distributed handouts and materials to students before class started.
- Helped the teacher grade tests and homework assignments.
- Maintained a safe environment inside and outside of classrooms at all times.
- Maintained a safe and organized classroom environment conducive to learning.
- Supervised students in classrooms and hallways.
Classroom Assistant
INDIANA SUMMER LEAGUE LABS
Indianapolis, IN
06.2023 - 07.2023
- Monitored hallways between classes to ensure the safety of all students.
- Supervised student behavior while they were working on assignments or during break times.
- Managed student records, including attendance logs and test scores.
- Enforced school rules within the classroom environment.
- Distributed handouts and materials to students before class started.
- Maintained a safe environment inside and outside of classrooms at all times.
- Maintained a safe and organized classroom environment conducive to learning.
Customer Service Representative
Liberty Mutual Inurance
Indianapolis, Indiana
02.2011 - 01.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Regulatory Affairs Specialist
Eli Lilly
Indianapolis, IN
05.2003 - 07.2010
- Prepared responses to inquiries from regulators regarding product safety or efficacy issues.
- Managed upkeep of regulatory electronic and hard copy filing systems and archives.
- Maintained records of all regulatory filings and correspondence.
- Collaborated closely with cross-functional teams on product design, manufacturing processes, and quality assurance.
- Gathered and analyzed scientific data to formulate explanations and arguments for regulatory authorities.
Education
Some College (No Degree) - Business of Administration
University of Phoenix
Tempe, AZSkills
- Educational enrichment
- Accident Documentation
- Special needs support
- Educational assistance
- Student success promotion
- Incident reporting
- Attendance tracking
Timeline
Classroom Assistant
Indiana Summer League Labs
06.2024 - 07.2024
Classroom Assistant
INDIANA SUMMER LEAGUE LABS
06.2023 - 07.2023
Customer Service Representative
Liberty Mutual Inurance
02.2011 - 01.2022
Regulatory Affairs Specialist
Eli Lilly
05.2003 - 07.2010
Some College (No Degree) - Business of Administration
University of Phoenix
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