Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Ezra Chatla

Waukegan,IL

Summary

Detail-oriented Business Analyst/Consultant with solid background in Life Sciences industry analyzing and optimizing business systems to improve operational efficiency. Leveraged expertise to design and implement systems that streamline processes and support strategic initiatives. Demonstrated analytical and problem-solving abilities by effectively collaborating with cross-functional teams to deliver solutions.

  • Over 11 years of professional experience in Business Analysis & Consulting, Advisory, Operations support, Project Coordination, Client Relationship Management and Team Management
  • Defining project scopes, Quality Assurance, resource plans, vendor management, and presentations to be able to assist in advising efficiency improvements to clients, System Release Management, Implementation & Adoption
  • Have delivered several cross-border global applications, from initiating to close-out, including drafting SOWs, Vendor management, POs, executive leadership meeting cadences.
  • Strong writing skills in preparing Business Requirement Documents (BRD), System Requirement Specifications (SRS), Software Requirement Specifications (SRS), Use Case Specifications, Functional Specifications (FSD), Requirement Traceability Matrix (RTM) and Technical Design Document (TDD)
  • Experience working closely with Directors, DVPs, CFO, SME’s and Key stakeholders in the organization.

Overview

11
11
years of professional experience

Work History

Business Systems Analyst Sr

Abbott
05.2024 - Current

Has played a lead role in a team of 5 implementing Global Pre-approval solution for OEC Group, data design for Transparency. Managed all SLC deliverables, conducted UAT testing with Business users., Sr leadership. Drafted process flows, identify efficiency in process, analyze large data sets.

Responsibilities:

  • Collecting, organizing, cleansing, and manipulating large data sets; deriving and presenting insights resulting from the analysis of those data sets
  • Establishing and cultivating senior-level client relationships, facilitating discussions with client counterparts
  • Defining project scopes, and presentations to be able to assist in advising efficiency improvements in projects
  • Managing all SLC deliverables, proficient in ALM test design, execution, Test scripts, all SLC documentation
  • Experience working with cross functional teams, conducting training sessions and draft project documentation
  • Knowledge of FDA 21 CFR Part 11, 210, 211, 820 and ISO 13485 for medical and pharmaceutical industries
  • Facilitated user acceptance testing to ensure system functionality met business needs.
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
  • Maintained up-to-date knowledge of industry trends by attending conferences and participating in continuing education opportunities regularly.
  • Assisted in budget planning by identifying cost-effective technology solutions that met present needs while allowing for future scalability.
  • Coordinated data migration and consolidation efforts.
  • Played key role in successful launch of new product lines by coordinating between development teams and stakeholders.
  • Facilitated smoother communication between IT and other departments, bridging gap with regular updates and meetings.

Business Systems Analyst Sr

AbbVie
02.2017 - 04.2024

At AbbVie, my focus as an ‘Business Systems Consultant’ encompasses conducting discovery sessions and process improvements and several large-scale Gape solution design implementations, a role that has sharpened my proficiency in Business development, ROI, KPIs and automation/streamlining many manual processes increasing efficiency by almost 50% in most cases.

Responsibilities:

  • Lead end-to-end business process activities – creating, managing salesforce Clinical Trail Management System (CTMS) deployment controlling and improving business efficiency for various business units across the organization
  • Develop and oversee several Robotic Process Automation (RPAs) solutions for process efficiency
  • Facilitating client interviews and meetings to understand client operations and processes, collect information, and determine adjustments to be made the project approach and activities based on findings
  • Author, review/audit, and approve scope of project documentation associated with the SLC to support applicable FDA and regulatory requirements
  • Provided guidance and quality assurance leadership, prepared detailed work breakdown structure for the implementation of various phases of the projects.
  • Provided periodical updates to key stakeholders and facilitated monthly project meetings
  • Involved in project management and worked on requirement analysis, discussing project activities with cross-functional teams and trained process teams in quality aspects
  • Provided project quality leadership and guidance for validation or SLC activities to development teams.
  • Analyzed business requirements and translated them into functional specifications for system enhancements.
  • Led initiatives to integrate new software solutions, enhancing data management capabilities across departments.
  • Mentored junior analysts on best practices in requirements gathering and process mapping techniques.
  • Trained business personnel in use of systems.

Salesforce Business Analyst

Boelter
08.2016 - 01.2017

Company Overview: Boelter is a leading B2B equipment supplier in Food service industry. The role is primarily focused on Salesforce implementation, designing Quote to Cash invoice tool within Salesforce.

Responsibilities:

  • Developing Configuration changes using Declarative model in Salesforce.
  • Converted the legacy application in asp.net to Salesforce.com.
  • Developing controllers and unit tests using apex.
  • Implemented Cycle Time calculation by leveraging Business Hours Object/Class.
  • Worked on rendering the summary pages in pdf within the Salesforce.com Apex limits.
  • Analyze/Design/Develop/Collaborate.
  • Environment: Salesforce.com, Apex, Visualforce, Java Script Eclipse/Force.com IDE, Metadata API, SOQL & DML, Demand Tool, Service Manager and Customer Portal, Salesforce for outlook (SFO).

System Administrator

Global Law Group
05.2014 - 06.2015

Company Overview: Global Law Group is leading immigration Law firm operating with offices around the World. Role involved in managing large confidential datasets and automating processes. Designed a brand-new corporate website, SEO optimization, analytics and lead generation.

Responsibilities:

  • Worked closely with CFO, HR in implementing new strategy for maintaining confidential datasets and migrating to a new billing and reporting software
  • Worked independently on data migration from internal database to map with the demarch software, to perform conflict, check before signing LSA with clients
  • Responsive Web design and development, JavaScript, jQuery, Stylus and Bootstrap.
  • Managing CLIO web application, Responsible for making all the content available across organization. Configuring Windows server 2012, VPN connection for offshore employees, common database for internal users.
  • A content management system application used for developing publishing, editing and modifying content, organizing, deleting as well as maintenance from a central interface.
  • Designed dynamic and multi-browser compatible pages using HTML, CSS3, jQuery and JavaScript.
  • Developed the User Interface using HTML 5, CSS3, JavaScript, jQuery and AJAX

Education

MSc Master’s - Computer Science and Engineering

Staffordshire University
United Kingdom
02.2014

Bachelor’s - Computer Science and Engineering

B-Tech JNTU University
Chennai
06.2007

Skills

  • SLC, 21 CFR Part 11, DevOps, Scrum, Agile, SDLC and Waterfall
  • Quality Assurance, CAPA, Gap Analysis
  • Salesforce CRM, Jira, ALM, Service Now, gape systems
  • MS office, MS Visio, Process Flows
  • Requirements gathering
  • Cross-functional collaboration
  • Gap analysis
  • Workflow Analysis
  • Process documentation
  • User acceptance testing
  • Software development life cycle
  • Technology implementation
  • Research and analysis
  • Production support
  • Business process modeling
  • Stakeholder relations
  • Solution implementation
  • Root-cause analysis
  • Requirements definition
  • Agile expertise
  • Use case development
  • Data mapping
  • Personnel training
  • Documentation
  • Program planning
  • User access management
  • Data consolidation
  • Project documentation
  • Systems analysis
  • Technical analysis
  • Client relations
  • Technical writing
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Excellent communication
  • Effective communication
  • Interpersonal communication
  • Software development
  • Data modeling
  • Business intelligence

Accomplishments

  • Supervised team of 4 members.
  • Planned/Trained and conducted UAT sessions across 10 countries, with 400 user base with successful launch of the platform
  • Conducted discovery sessions with business partners resulting in operational efficiency products cutting costs by almost 50%

Languages

English
Full Professional

Interests

  • Reading
  • DIY and Home Improvement

Timeline

Business Systems Analyst Sr

Abbott
05.2024 - Current

Business Systems Analyst Sr

AbbVie
02.2017 - 04.2024

Salesforce Business Analyst

Boelter
08.2016 - 01.2017

System Administrator

Global Law Group
05.2014 - 06.2015

MSc Master’s - Computer Science and Engineering

Staffordshire University

Bachelor’s - Computer Science and Engineering

B-Tech JNTU University