Ezra Conway
Chicago,IL
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Job Coach
Chicago Cred
01.2021 - Current
- Run CONGA reports for participants expected to transition to alumnae
- Complete weekly salesforce checks to make sure notes, attendance and assessments are done consistently
- Assist Program & Employment Coordinator in transition requirements to be completed by job coach assessment for incoming participants and outgoing participants
- Ensure career assessments and feedback sessions are being conducted with every participant
- Create and manage driving schedule for van for daily attendance and trips
- Provide direct job supervision, mentoring, and coaching to participants
- Emphasis will be on ensuring proper job readiness skills such as time management, professionalism, teamwork and communication, and use of cellular phones in workplace
- Provide consistent and strong management presence with young men and women to ensure high level of quality control across various project types
- Provide support to participants enrolling in training opportunities via CRED
- Input case notes into database and oversee customer service interactions
- Work with other staff to ensure scheduling, equipment maintenance and other responsibilities are completed properly and on time
- Regularly attend activities and meetings related to Chicago CRED’s business and training needs
- Provide support and accountability to caseload of 10-15 individuals in their reduction of risk / increase of safety through coordinated and documented process of support and employment
- Complete and coordinate intake and assessment process
- Conduct and document minimum of 1 in-person Job Coaching session each week with every participant on caseload, setting and monitoring goals related to safety, case management and program progression
- Assist in implementing individualized strategic plans to aid in meeting their employment goals
- Create coordinated care, addressing gaps in information and services for each participant through regular communication with therapist, outreach worker, family and other service providers including transitional employers
- Perform additional duties as deemed necessary and appropriate by Chicago CRED management.
Lead Food Ambassador
Chicago Cred
01.2021 - 06.2021
- Managed team of 3 ambassadors
- Delegate responsibilities according to each team members strong suit
- Create/Administer surveys regarding food insecurities and access to state benefits
- Refer candidates and schedule appointments for enrollment for SNAP and Medicaid benefits
- Facilitate lunch and learning classes with students and staff educating them on food banks in their community and their hours of operations
- Record and report data regarding targeted demographics information to direct supervisor for grant audit purposes.
Manager
The Vault Nightclub
01.2020 - 03.2022
- Manage team of 7 employees
- Recruit, train and schedule staff
- Supervise cash-flow and handle bank related duties
- Book entertainment
- Bookkeeping and manage payroll
- Oversee kitchen
- Create standardized recipe
- Create ways to minimize waste and maximize profit
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Consultant
Angel of God Resource Center
01.2019 - 01.2020
- Canvas neighborhood and surveyed 400+ Roseland residents for business and community concerns
- Recorded concerns
- Analyzed data to find mean of Residents concerns
- Report data to supervisor for coordination of addressing concerns of residents.
- Prepared PowerPoint to present to proper personnel of the state documenting findings
Education
Bachelors -
North Eastern Illinois University
01.2025
Olive Harvey college-city colleges of Chicago
High School Diploma -
Streamwood High School
Culinary Business Management -
Elgin Community College
Skills
- Managerial experience
- Outstanding customer service
- Reliable
- Adaptable
- Completes assigned projects accurately and in timely manner
- Excellent communication and interpersonal skills
- Microsoft Office/Adobe fluent
- Basic Website design skills
- Social media marketing
- Cash-handling and general sales experience
- Limited working proficiency in Spanish
- Comprehension in Medical Terminology
Certification
- 608 certified HVAC Technician
- OSHA 10 Certified
- Kemmit Young Entrepreneur Certificate-I.g @Rashaunwilliams
- EMT-B (Emergency Medical Technicians-Basic)
- CPR Certified
- Interacting with youth involved with juvenile justice system
- Cognitive behavioral intervention Instructor
Timeline
Job Coach
Chicago Cred
01.2021 - Current
Lead Food Ambassador
Chicago Cred
01.2021 - 06.2021
Manager
The Vault Nightclub
01.2020 - 03.2022
Consultant
Angel of God Resource Center
01.2019 - 01.2020
Bachelors -
North Eastern Illinois University
Olive Harvey college-city colleges of Chicago
High School Diploma -
Streamwood High School
Culinary Business Management -
Elgin Community College
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