Ezra Glasscock

• Operated tow trucks for vehicle recovery and transportation, ensuring adherence to safety protocols.
• Assisted in providing roadside assistance, enhancing customer satisfaction through timely responses.
• Conducted routine inspections and maintenance on towing equipment, ensuring reliability and operational efficiency.
• Communicated effectively with customers to assess their needs and provide clear instructions during towing processes.
• Managed documentation of towing operations, maintaining accurate records for compliance and reporting purposes.
• Resolved customer concerns promptly, demonstrating problem-solving skills and commitment to service excellence.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
• Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
• Completed preventive maintenance checks and basic repairs to vehicles.
• Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
• Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

• Diagnosed and repaired diesel engines, engine controller's ,transmission controller's , body controller's, after treatment controller's abs controller's. using Cummings insite software, detroit diesel Diagnosticlink software, navistar Engine Diagnostics software, volvo premium tech tool, cat et Diagnostic software.

ensuring optimal performance and compliance with

safety standards.

• Led preventive maintenance programs to enhance reliability and reduce downtime for fleet vehicles.
• Mentored junior technicians on troubleshooting techniques and best practices for diesel engine repair.
• Implemented new diagnostic tools, improving efficiency in identifying mechanical issues.
• Coordinated with parts suppliers to streamline inventory management and expedite repairs.
• Conducted quality inspections on completed repairs to ensure adherence to company standards.
• Collaborated with management to establish workflow improvements, enhancing service delivery timelines.
• Mentored junior technicians, fostering a collaborative environment that improved overall team performance.
• Developed comprehensive documentation of work orders using software systems for accurate record-keeping purposes.
• Resolved warranty claims swiftly by coordinating with manufacturers'' representatives to ensure proper documentation and processing procedures were followed.
• Reduced downtime of equipment by effectively prioritizing and managing workload among team members.
• Achieved high customer satisfaction ratings with prompt and accurate diagnosis of issues in diesel engines.
• Streamlined workflow for increased efficiency by optimizing diagnostic procedures and repair processes.
• Fostered a culture of teamwork by effectively communicating with colleagues, management, and clients to ensure seamless operations within the workshop.
• Maintained current knowledge of emerging trends in diesel technology through continuous professional development and training.
• Increased shop productivity through the implementation of innovative tools and technologies for diagnostics and repairs.
• Led cross-functional teams on major projects involving engine overhauls or extensive system upgrades, achieving successful outcomes within tight deadlines.
• Assisted in developing budgets for labor hours, materials costs, and other expenses related to diesel engine maintenance operations.
• Established strong relationships with vendors, ensuring timely delivery of parts needed for repairs and consistent inventory levels.
• Implemented quality control measures to minimize rework, saving time and resources while maintaining high standards for repairs.
• Improved service turnaround time by implementing efficient scheduling practices within the workshop.
• Provided exceptional customer service by thoroughly explaining repair needs and options to clients, leading to repeat business opportunities.
• Maintained safety compliance within the workshop, conducting regular inspections and addressing potential hazards proactively.
• Performed vehicle lubrication and DOT safety inspections.
• Conducted full operational compliance inspections before releasing vehicles for use.
• Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
• Collaborated with other mechanics to inspect diesel engines for signs of damage.
• Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
• Followed factory and dealership standards to accurately perform repairs according to work order.
• Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
• Determined cost-effective solutions to mechanical issues, saving company money.
• Collaborated with management to develop training programs, resulting in higher technical proficiency among technicians.
• Developed training materials for team members on advanced diesel technology and equipment usage.
• distributors I have worked with ac delco, napa, transport equipment,inc, kenworth, peterbuilt, transtar, mcguire bearings, johnstone supply, o,reillys and autozone, as a reference