Ezra Gregory

• Completed intricate cable assemblies using schematics and drawings to create my own process while assembling. (No work instructions at Praxis)
• Became proficient in soldering by completing various solder connections on cable harnesses. (lap solders, solder cups, hook solders, etc.)
• Worked on a variety of different harnesses varying in skill level, size, and with varying parts included in each build.
• Became a trainer and helped get my team up to speed on new builds when they would hit the floor.
• Inspected my own work and became proficient in finding errors per the IPC-620 as well as J standard.
• Worked under pressure to meet strict production deadlines, and worked overtime to achieve goals.
• Completed all cable harness assemblies under quoted time, with little to no errors.

• Assembled complex cable harness assemblies after careful review of project specifications and directions.
• Collaborated with a team to meet or exceed production targets.
• Identified and resolved assembly and production issues and fixed errors.
• Operated and maintained equipment in a clean and safe condition.
• Utilized drawings and read schematics to ensure proper assembly.

• Used tools such as hand strippers, crimp tools, exacto knives, calipers, heat guns, and wire cutters to complete assembly.

• Worked on cable harness assemblies for both Boeing airplanes, as well as Blue Origin.

• Learned to identify small mistakes or errors and bring them up to my team lead promptly.

• Identified opportunities for process improvements within the department.
• Encouraged open communication between team members about best practices for handling difficult customers.
• Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
• Analyzed customer feedback surveys to identify areas for improvement within the team.

• Assisted customers in checking up on their order statuses, and communicated with shipping carriers.

• Completed returns / refunds for products customers no longer needed or wanted.

• Handled tense situations whilst upholding a respectful and professional attitude.

• Became a master problem solver!

• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Greeted customers and answered any questions they had about the store's products and services.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Answered customers' questions and provided information on store procedures or policies.
• Answered phone calls to assist customers with questions and orders.
• Performed other duties as assigned by management.
• Issued receipts, refunds, credits or change due to customers.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.

• Ensured that all crew members were up-to-date on current promotions, menu items, pricing.
• Explained company policies and procedures related to attendance, dress code, breaks.
• Monitored employee progress, offering constructive feedback for improvement.
• Led by example, upholding company policies and exemplifying desired behaviors.
• Instructed new team members on correct procedures for operations.

• Learned disciplined kitchen skills including prep work, knife skills, fifo, and maintaining a clean and safe kitchen environment.

• Served customers ensuring they got exactly what they wanted, and in a timely manner.

• Operated a POS and cash drawer system, making sure to accurately ring up each item the customer ordered.

• Left each customer with a smile after receiving excellent customer service.