Summary
Overview
Work History
Education
Skills
Timeline
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Ezra Hoskins

Troy,MO

Summary

Encouraging worker and problem-solver with talents for team building, leading and motivating, as well as excellent customer service experience and relationship-building skills.

Overview

3
3
years of professional experience

Work History

Manager in Training

Scooter's Coffee
04.2022 - Current
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Acted with integrity, honesty and knowledge to promote culture of company.

Barista Shift Supervisor

Kevlar Coffee
06.2021 - 03.2022
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Front Desk Receptionist

CDY Fitness
08.2020 - 02.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

High School Diploma -

Troy Buchanan High School
Troy, MO
05.2021

Skills

  • Staff Leadership
  • Business Development
  • Customer Service
  • Inventory Control
  • Staff Training
  • Schedule Management
  • Food Preparation
  • POS Systems
  • Up-Selling
  • Cash Handling

Timeline

Manager in Training

Scooter's Coffee
04.2022 - Current

Barista Shift Supervisor

Kevlar Coffee
06.2021 - 03.2022

Front Desk Receptionist

CDY Fitness
08.2020 - 02.2021

High School Diploma -

Troy Buchanan High School

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Ezra Hoskins