Ezra Hoskins
Troy,MO
Summary
Encouraging worker and problem-solver with talents for team building, leading and motivating, as well as excellent customer service experience and relationship-building skills.
Overview
3
3
years of professional experience
Work History
Manager in Training
Scooter's Coffee
04.2022 - Current
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Assisted with onboarding of new employees by providing training and development resources.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty and knowledge to promote culture of company.
Barista Shift Supervisor
Kevlar Coffee
06.2021 - 03.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Front Desk Receptionist
CDY Fitness
08.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Troy Buchanan High School
Troy, MO05.2021
Skills
- Staff Leadership
- Business Development
- Customer Service
- Inventory Control
- Staff Training
- Schedule Management
- Food Preparation
- POS Systems
- Up-Selling
- Cash Handling
Timeline
Manager in Training
Scooter's Coffee
04.2022 - Current
Barista Shift Supervisor
Kevlar Coffee
06.2021 - 03.2022
Front Desk Receptionist
CDY Fitness
08.2020 - 02.2021
High School Diploma -
Troy Buchanan High School
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