Ezra James
Fayetteville,GA
Summary
Accomplished leader with a proven track record at ELLKAY Healthcare, enhancing operational efficiency by 15% through strategic project management and exceptional team leadership. Expert in Agile methodologies and adept at fostering robust client relationships, I bring a blend of analytical problem-solving and effective communication to drive success in dynamic environments. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion. Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager, Project Managers
ELLKAY Healthcare
New Jersey, USA
07.2023 - Current
- Directed large-scale software and data migration projects, ensuring seamless healthcare data integration and driving client satisfaction through exceptional implementation
- Spearheaded high-impact EHR system deployments, optimizing cross-platform integration and driving long-term value for healthcare organizations
- Led cross-functional teams, managing customer expectations and ensuring successful delivery of multi-million-dollar projects on time and within budget
- Increased customer retention and profitability by 20% through strategic resource optimization, cost containment, and delivering tailored solutions that met client needs
- Drove 15% revenue growth by enhancing operational efficiency, streamlining project execution, and aligning customer success strategies with business objectives
- Championed Agile methodologies and continuous integration practices to boost team efficiency by 30%, directly enhancing the customer experience
- Optimized project delivery timelines, reducing time-to-market by 25%, ensuring faster delivery of value to clients through standardized frameworks and best practices
- Developed and enforced robust quality assurance protocols, reducing defects and rework by 40%, ensuring the delivery of reliable, high-quality solutions to customers
- Designed comprehensive testing and validation strategies, ensuring high data integrity and optimal system performance, meeting both customer and regulatory requirements
- Implemented proactive risk management strategies, identifying and mitigating project risks to ensure smooth execution and minimal disruption to customer outcomes
- Built and maintained strong, trust-based relationships with healthcare providers, IT teams, regulatory bodies, and executive leadership, aligning project goals with customer expectations
- Led communication strategies to ensure transparency and clear expectations, fostering high levels of client satisfaction and loyalty
- Delivered customized solutions by leveraging emerging technologies and best practices, ensuring the solution was tailored to meet specific customer needs
- Fostered strategic partnerships with key stakeholders, ensuring the alignment of service delivery with business goals
- Managed customer relationships through regular touchpoints, identifying opportunities to enhance engagement and drive customer success
- Led the design and deployment of innovative integration solutions, addressing complex customer challenges in healthcare data management
- Implemented system enhancements that drove operational improvements, enhanced customer satisfaction, and ensured continued regulatory compliance
IT Manager | Team Manager
Quanum Practice Solutions
Madison, USA
03.2020 - 05.2023
- Managed a team of IT coordinators responsible for the implementation, maintenance, and support of the Quanum EHR system across multiple healthcare practices
- Oversee scheduling and shift allocation for IT staff, ensuring adequate coverage to meet operational needs and client requirements
- Coordinated daily activities of IT coordinators, assigning tasks and monitoring team performance to ensure service excellence and timely issue resolution
- Conducted regular one-on-one meetings with team members to provide performance feedback, address concerns, and support professional development
- Spearheaded payroll management for the IT team, ensuring accurate and timely processing of hours worked and coordinating with HR for payroll accuracy
- Developed and maintained standard operating procedures (SOPs) for IT support and coordination to improve operational efficiency and consistency in service delivery
- Collaborated with senior leadership to set performance metrics, track progress, and implement corrective actions when necessary
- Optimized team workflows and improved operational efficiencies by identifying bottlenecks and implementing process improvements
- Leveraged project management software (e.g., Asana, Trello, Jira) to manage timelines, monitor team progress, and ensure alignment with project objectives
- Improved IT coordinator efficiency by 20% through strategic shift scheduling and resource allocation, reducing system downtime and support ticket resolution times
- Successfully managed a team of 15+ IT professionals, achieving a 95% client satisfaction rate for IT support and EHR system implementation
Scrum Master
Bank of Bradesco
10.2014 - 02.2020
- Led a cross-functional team in implementing a new online banking platform, coaching team members on Agile best practices
- Facilitated daily stand-ups, sprint planning, and retrospectives to enhance collaboration and transparency
- Managed project timelines and resources, ensuring adherence to milestones and on-time delivery
IT Coordinator/Team Leader
Bank of Bradesco
01.2013 - 09.2014
- Led a team of IT professionals in planning and maintaining IT systems and infrastructure
- Developed and implemented IT policies to ensure data security and compliance, enhancing overall organizational efficiency
- Conducted training sessions on IT best practices, improving system usage and employee engagement
Education
BA - Business Management
MBA - Business Management
Skills
- Effective Team Management
- Project Coordination
- Analytical Problem Solving
- Effective Communication
- Problem-Solving & Decision-Making
- Budget & Resource Management
- Adaptability & Change Management
- Data Analysis & Reporting
- Customer & Client Relationship Management
- Risk Management & Quality Assurance
- Agile & Scrum Methodologies
- IT Infrastructure & Security Compliance
- Asana
- Trello
- Mondaycom
- Jira
- Basecamp
- Smartsheet
- ClickUp
- Microsoft Teams
- Slack
- Zoom
- Google Meet
- Microsoft SharePoint
- Google Drive
- Microsoft Outlook
- Google Calendar
- Toggl
- Calendly
- QuickBooks
- Xero
- Excel
- Google Sheets
- Salesforce
- HubSpot CRM
- Zoho CRM
- ServiceNow
- Confluence
- Microsoft Project
- Tableau
- Power BI
- IT Service Management
- Zendesk
- Jira Service Desk
- Microsoft Power Automate
- BambooHR
- AWS
- Microsoft Azure
- Google Cloud Platform
- Splunk
- Okta
- CrowdStrike
- Notion
- Evernote
- GitHub
- GitLab
- Jenkins
- Docker
- Inventory management
- Operations management
- Budget control
- Cross-functional team management
- Financial records oversight
- Decision-making
- Data analysis
- Staff development
- Policy and procedure development
- Verbal and written communication
- Regulatory compliance
- Policy implementation
- Performance management
- Performance evaluations
- Disciplinary techniques
- Change management
- Schedule preparation
- Contract management
- Customer service
- Competitor research
- Employee onboarding
- Innovation management
- Conflict resolution
- Goal setting
- Resource allocation
- Project management
- Trend analysis
- Clear communication
- Sales management
- Partnership development
- Financial management
- Key performance indicators
- Time management
- Project planning
- Team leadership
- Risk management
- Business administration
- Workforce management
- Relationship building
- Stakeholder management
- Negotiation
- Complex Problem-solving
- Documentation and reporting
- Expense tracking
- Task delegation
- Cross-functional teamwork
- Customer relationship management (CRM)
- Product management
Certification
- Project Management Professional (PMP), Project Management Institute
- Certified Scrum Master (CSM), Scrum Alliance
Tools Used
Asana, Trello, Monday.com, Jira, Basecamp, Smartsheet, ClickUp, Microsoft Teams, Slack, Zoom, Google Meet, Microsoft SharePoint, Google Drive, Microsoft Outlook, Google Calendar, Toggl, Calendly, QuickBooks, Xero, Excel, Google Sheets, Salesforce, HubSpot CRM, Zoho CRM, ServiceNow, Confluence, Microsoft Project, Tableau, Power BI, ServiceNow, Zendesk, Jira Service Desk, Microsoft Power Automate, BambooHR, AWS, Microsoft Azure, Google Cloud Platform, Splunk, Okta, CrowdStrike, Confluence, Notion, Evernote, GitHub, GitLab, Jenkins, Docker
Timeline
Manager, Project Managers
ELLKAY Healthcare
07.2023 - Current
IT Manager | Team Manager
Quanum Practice Solutions
03.2020 - 05.2023
Scrum Master
Bank of Bradesco
10.2014 - 02.2020
IT Coordinator/Team Leader
Bank of Bradesco
01.2013 - 09.2014
BA - Business Management
MBA - Business Management
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