Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

EZRA JONES

5445 Preston Oaks Rd. Apt 821, Dallas

Summary

Hardworking and reliable hospitality professional with over a year of experience in customer service and front desk operations. Skilled in multitasking, time management, guest relations, and conflict resolution. Known for delivering excellent customer service, maintaining professionalism, and creating positive guest experiences. Friendly, punctual, and always ready to take on new challenges.

Overview

6
6
years of professional experience

Work History

Front Desk Supervisor

Dallas/Addison Marriott Quorum
Dallas
07.2024 - Current
  • Resolved conflicts between customers or staff members in a professional manner.
  • Provided guidance and mentorship to junior team members in order to help them develop their skills.
  • Provided support to guests with check-in and check-out procedures.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.

Front Desk Associate

Dallas/Addison Marriott Quorum
Dallas
07.2022 - 07.2024
  • Greet guests warmly and ensure smooth check-in and check-out processes
  • Answer phone inquiries, book reservations, and assist with guest needs
  • Maintain accurate daily records of transactions, payments, and cancellations
  • Coordinate with housekeeping and maintenance teams to resolve guest issues
  • Deliver prompt and professional service to ensure guest satisfaction

Prep Cook

Omni Homestead Hotel and Resort
Hot Springs
05.2019 - 10.2019
  • Prepared ingredients and assisted in cooking meals according to hotel standards
  • Maintained cleanliness and sanitation of the kitchen and workstations
  • Assisted in food prep during high-volume service times
  • Supported kitchen staff by organizing and prepping ingredients in advance
  • Upheld food safety and hygiene protocols at all times

Education

Bachelor of Science - Hotel and Restaurant Management

John B. Lacson Colleges Foundation
Bacolod, Philippines
04.2019

Skills

  • Front Desk Operations
  • Guest Relations & Hospitality
  • Time Management
  • Customer Service
  • Auditing & Daily Records
  • Listening & Communication Skills
  • Hospitality Services Coordination
  • Kitchen & Food Preparation

References

  • ALMA ROJAS, Assistance Front Desk Manager, 9726612800, Alma.rojas@marriott.com
  • ADRIENNE POLISKY, Group Housing Coordinator, 9724045018, Adrienne.m.polisky@marriott.com
  • MAY FERAREN, Senior Sales Manager, 9726877488, May.feraren@marriott.com

Timeline

Front Desk Supervisor

Dallas/Addison Marriott Quorum
07.2024 - Current

Front Desk Associate

Dallas/Addison Marriott Quorum
07.2022 - 07.2024

Prep Cook

Omni Homestead Hotel and Resort
05.2019 - 10.2019

Bachelor of Science - Hotel and Restaurant Management

John B. Lacson Colleges Foundation

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