Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Timeline
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Ezra Lewis

Frisco,TX

Summary

Experienced Shift Supervisor at Starbucks, demonstrating effective leadership and adaptability in team dynamics. Enhanced staff performance through targeted mentorship, leading to improved operational efficiency. Proficient in inventory management and conflict resolution, ensuring customer satisfaction. Recognized for maintaining high operational standards in demanding environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Frisco, United States
10.2021 - Current
  • Trained new hires on menu items, computer systems, and customer service standards.
  • Performed comprehensive inventory checks of supplies at regular intervals.
  • Resolved customer conflicts calmly while adhering to company policies.
  • Mentored staff by providing constructive feedback to enhance job performance.
  • Collaborated with team members to implement training updates and boost performance.
  • Addressed operational issues proactively during shifts to maintain efficiency.
  • Managed inventory levels and placed orders to optimize product availability.
  • Supervised teams of 2 to 8 employees to ensure effective operations and customer satisfaction.

Prep/Grill Cook

Chipotle Mexican Grill
Frisco, United States
08.2020 - 10.2021
  • Monitor food preparation for 2,000 daily customers while communicating with fellow employees to uphold health and safety standards for high-quality meals
  • Following recipes accurately and maintaining food preparation processes such as cooking, marinating, seasoning, grilling, etc
  • Followed proper food handling methods and maintained accurate temperature for all food items
  • Preparing food throughout the day as needed, anticipating and reacting to customer volume
  • Consistently kept a clean and safe environment adhering to all federal and health safety laws

Customer Service Representative

Best Buy
Frisco, United States
09.2019 - 05.2020
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
  • Research complicated cases without prompting to provide more comprehensive service to customers
  • Remain courteous and calm at all times, even during moments of intense customer displeasure
  • Knowledge of company products & services, including prices and special discounts
  • Worked with a team of six other employees to develop a more efficient method for handling incoming customer queries

Education

Memorial High School
Frisco, TX
05-2021

Some College (No Degree) - Psychology

Arizona State University
Tempe

Skills

  • Adaptability and problem solving
  • Critical thinking
  • Time management
  • Team building
  • Quick learning
  • Leadership

Hobbies and Interests

  • Baking
  • Cooking
  • Crocheting
  • Guitar
  • Book Reading

Languages

English, Full Professional Proficiency

Spanish, Conversational

Certification

  • Food Safety Manager Certified
  • ServSafe Certified
  • CPR Certified

Timeline

Shift Supervisor

Starbucks
10.2021 - Current

Prep/Grill Cook

Chipotle Mexican Grill
08.2020 - 10.2021

Customer Service Representative

Best Buy
09.2019 - 05.2020

Memorial High School

Some College (No Degree) - Psychology

Arizona State University

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