Ezra McGowen
Dallas,TX
Summary
Dedicated customer service professional, eager to enhance customer satisfaction, and support company success. Experienced in handling high volumes of inbound calls while fostering positive relationships with customers. Proficient in utilizing CRM systems, complemented by strong active listening and multitasking skills. Always willing to go the extra mile to meet customer needs, and collaborate effectively with team members.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Self-employeed
Dallas, TX
11.2024 - 07.2025
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Provided product knowledge to help customers make informed decisions.
- Maintained communication with clients via phone, email, and chat support.
- Handled returns and exchanges following company policies effectively.
- Demonstrated empathy and patience in challenging customer interactions.
- Documented customer feedback to improve service quality and offerings.
- Collaborated with suppliers to ensure timely product availability for clients.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Psychology - Child Development
Capella University
Minneapolis, MNSkills
- Customer service
- Relationship building
- Problem resolution
- Team collaboration
- Decision-making
- Inbound and outbound calling
- Receiving support
- Refunds processing
- Positive and professional
- Schedule mastery
- Exchange coordination
- Customer education
- Data entry
- Call center experience
- Active listening
- Appointment scheduling
- Scheduling
- Merchandise upselling
Timeline
Customer Service Representative
Self-employeed
11.2024 - 07.2025
Psychology - Child Development
Capella University
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