Ezra Merali
Miami
Summary
Efficient and detail-oriented food service professional with 5 years of experience in customer-facing roles. Skilled in cashiering, customer service, and food preparation. Proficient in POS systems and merchandising. Seeking a retail or restaurant position where I can utilize my skills to drive sales and provide excellent customer service. I have also worked in retail so I have plenty of skills with merchandising and providing outstanding customer service.
Overview
6
6
years of professional experience
Work History
Ice Cream Scooper Shift Lead
Salt and Straw
Miami, FL
01.2025 - Current
- Scooped and served ice cream to customers, ensuring accurate portion sizes and presentation
- Provided excellent customer service by greeting customers with a friendly demeanor and answering any questions about flavors or toppings
- Maintained cleanliness of the ice cream shop by regularly wiping down counters, tables, and equipment
- Prepared waffle cones and cups for serving, ensuring they were fresh and ready for customers
- Managed cash register transactions accurately, handling payments and providing change to customers
- Maintained knowledge of all available ice cream flavors as well as ingredients for allergy-conscious patrons' inquiries
- Developed strong relationships with regular customers through personalized interactions
- Adhered strictly to health code regulations regarding food safety practices during preparation
- Supervised team members during shifts to ensure smooth and efficient operations
- Opened and closed the store, including cash handling, register balancing, and securing the location
- Delegated tasks and supported staff during high-volume periods
- Trained new employees on procedures, recipes, and customer service standards
- Handled customer concerns and resolved issues professionally
- Assisted with inventory monitoring and communicated restocking needs to management
Barista
Daboba
Miami, FL
02.2024 - 05.2024
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Maintained cleanliness and organization of the bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
Server/Waiter
Hurricane grill and wings
Coral Springs, FL
04.2020 - 12.2023
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
Sales Associate
Spirit Halloween LLC
Lauderhill, FL
09.2023 - 11.2023
- Assisted customers in selecting products and provided information on promotions.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2022
Timeline
Ice Cream Scooper Shift Lead
Salt and Straw
01.2025 - Current
Barista
Daboba
02.2024 - 05.2024
Sales Associate
Spirit Halloween LLC
09.2023 - 11.2023
Server/Waiter
Hurricane grill and wings
04.2020 - 12.2023
High School Diploma -
Coral Glades High School