Ezra Ortbals
Hartsburg,MO
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Front-desk experience. Available for a full-time position M-F during May 2024-August 2024
Overview
3
3
years of professional experience
Work History
Student Worker
Truman State Speech And Hearing Clinic
08.2022 - Current
- Worked at the front desk to manage cancellations, schedule changes, and greet clients.
- Maintained excellent customer service and positive attitude towards clinicians, clients, and fellow workers.
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Welcomed clinic visitors and alerted clinicians to arrivals of scheduled appointments.
- Interacted with clients by phone, email, or in-person to provide information.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Conducted regular reviews of inventory and identified areas for improvement.
Paraprofessional
Southern Boone School District
06.2023 - 06.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Barista Trainer
Hy-Vee Grocery
09.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Lifeguard Manager
Ashland Optimist
05.2020 - 08.2021
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Monitored pool area for violations and potential hazardous situations.
- Directed and oversaw maintenance records and incident reports.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Assisted in organizing and implementing recreational activities and programs.
- Reiterated water safety practices and lifesaving measures to prevent accidents.
Education
Bachelor of Science - Communication Disorders
Truman State University
Kirksville, MO12.2025
High School Diploma -
Southern Boone High School
Ashland, MO05.2021
Skills
- Detailed Meeting Minutes
- Tutoring and Student Assistance
- Time Management
- Schedule Management
- Guest Services
- Office Supplies and Inventory
Timeline
Paraprofessional
Southern Boone School District
06.2023 - 06.2023
Student Worker
Truman State Speech And Hearing Clinic
08.2022 - Current
Barista Trainer
Hy-Vee Grocery
09.2021 - Current
Lifeguard Manager
Ashland Optimist
05.2020 - 08.2021
Bachelor of Science - Communication Disorders
Truman State University
High School Diploma -
Southern Boone High School
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