Ezra Ozaeta
Wichita,KS
Summary
Resourceful and driven professional with strong experience in leadership, customer service, and digital marketing. Proven ability to manage fast-paced environments as an Assistant Manager at Panera Bread and Clerk at QuikTrip. Completed a hands-on marketing internship in California, creating content and managing digital communications for a growing electrical company. Passionate about service, with extensive volunteer experience supporting underserved communities in the Philippines, Mexico, and locally. Adept at problem-solving, communication, and bringing a compassionate, people-first mindset to every role.
Overview
9
9
years of professional experience
Work History
Clerk
QuikTrip
09.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced inventory issues by coming up with new ways to help spoilage.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced customer service with timely and accurate information when handling inquiries. As well as handling difficult customers in a professional and courteous manner.
- Assisted in theft prevention by stepping up and keeping a cool whilst standing on our policies.
Assistant Manager
Panera Bread
10.2022 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Digital Marketing Intern
Electric Power Source
05.2024 - 08.2024
- Created engaging content for Pinterest, Facebook, and Instagram.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Designed and presented social media campaign ideas.
- Tracked social media trends and adapted to attract target follower demographic.
- Assisted in managing corporate social media channels.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
- Used Adobe Creative Suite to design initial campaign concepts.
Photographer
Self Employed
12.2022 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Volunteer
Extra Miles Mission
09.2024 - 09.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Volunteer
Juarez Missions
12.2016 - Current
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Contributed to building of affordable housing, improving community infrastructure.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Boosted donations to organization by strategizing and executing fundraising events.
Education
High School Diploma -
Northeast Magnet
Bel Air, KS05.2024
Skills
- Administrative support
- Customer satisfaction
- Cash handling
- Quality control
- Multitasking
- Attention to detail
- Problem-solving
Websites
Languages
Spanish
Professional Working
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I have a passion for photography and editing photos
- Documenting and sharing travel experiences
- Volunteer Travel
- Backpacking and Hiking
- Gym Workouts
- Cooking
Timeline
Clerk
QuikTrip
09.2024 - Current
Volunteer
Extra Miles Mission
09.2024 - 09.2024
Digital Marketing Intern
Electric Power Source
05.2024 - 08.2024
Photographer
Self Employed
12.2022 - Current
Assistant Manager
Panera Bread
10.2022 - 01.2025
Volunteer
Juarez Missions
12.2016 - Current
High School Diploma -
Northeast Magnet
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