Ezra Sanchez
Customer Solution Specialist
Raleigh,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
1
1
Language
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Customer Solutions Specialist
Siemens Healthineers
Cary, NC
02.2021 - Current
- Actively engage with identified customers to monitor customer satisfaction, be the voice of Siemens Healthineers
- Investigates and pre-qualifies customer contacts / leads based on data analysis or remote customer contact
- Advocate internally working with key partners to address customer concerns/satisfaction issues
- Analyses end customers' needs and may support their decision making process.
- Communicates sales activity and works closely with assigned Field representatives including account managers, technical teams and Zone Directors
- Utilize presentations skills to successfully position Siemens product over the phone
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recommended products to customers, thoroughly explaining details.
- Facilitated inter-departmental communication to effectively provide customer support.
Sales Support Specialist
Siemens Healthineers
Cary, NC
01.2017 - Current
- Develop strong professional relationships with internal and external customers including third party vendors, field service engineers and sales representatives to meet customer needs and company sales goals.
- Repeatedly commended as one of Diagnostic division's top-performing sales support specialists receiving numerous awards for customer excellence.
- Handles inquiries about status and shipping dates, rebate status and standard pricing of products and/or services for all customers.
- Supports order tracking, price quoting and scheduling of customer’s orders.
- Responds to semi-complex complaints and disputes within reasonable limit of authority.
- Supports customers with referral to appropriate specialist for technical support and or problem resolution when warranted.
- Supports and enhances the sale of products through knowledge of programs.
- Generate revenue by managing orders for products/services from customers via outbound/inbound phone calls, faxes, and other electronic ordering.
- Responsible for assigned territory for order management processes.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
Agent
New York LIfe
02.2016 - 11.2016
- Created and implemented business and marketing plans to increase potential clients to increase sales goals.
- Prospected for potential clients through cold calling, business functions, networking, and other means.
- Regularly exceeded sales goals by 10% each month.
- Exchanged selling strategies and marketing information with colleagues.
- Spoke with individuals and families about their financial concerns and needs developing relationships for future product needs and services.
- Emphasized product features based on analysis of customers’ needs.
- Presented potential solutions using New York Life suite of products and services using potential contract simulators after gathering all necessary information.
- Maintained 24/7 availability for customer questions and concern.
Client Service Representative/Certified Financial Counselor
Consumer Education Services
12.2010 - 04.2016
- Provides excellent customer service via inbound call center and face to face by determining customer need, problem solving, and implementing solutions.
- Provided financial counseling for clients on debt management program to handle current debt and manage monthly expenses.
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Provides functional guidance, training and assistance to lower level staff.
- Provides assistance, training and troubleshooting support to lower level staff.
Education
Associate of Arts -
Wake County Technical College
Raleigh, NCHigh School Diploma -
Instituto Jose Dolores Moscote
Panama 03.2007 - 12.2009
Skills
International sales support
undefinedTimeline
Customer Solutions Specialist
Siemens Healthineers
02.2021 - Current
Sales Support Specialist
Siemens Healthineers
01.2017 - Current
Agent
New York LIfe
02.2016 - 11.2016
Client Service Representative/Certified Financial Counselor
Consumer Education Services
12.2010 - 04.2016
High School Diploma -
Instituto Jose Dolores Moscote
03.2007 - 12.2009
Associate of Arts -
Wake County Technical College
Similar Profiles
Senthilkumar GSenthilkumar G
Software Developer at Siemens HealthineersSoftware Developer at Siemens Healthineers
Alexander GonzalezAlexander Gonzalez
Operator at Siemens HealthineersOperator at Siemens Healthineers
Geoffrey P. TisdellGeoffrey P. Tisdell
Automation Hardware Consultant at Siemens HealthineersAutomation Hardware Consultant at Siemens Healthineers