Ezra Sue-Ho

• Deployed patches, security software and other enterprise software to ATM's via MECM.
• Performed day to day maintenance activities for ATM fleet including ensuring up to date on patches, vulnerability remediation, ensuring all required enterprise applications were deployed to ATMs, and business user access to essential ATM-related applications.
• Managed whitelisting application rules on bank's ATM fleet.
• Reduced 10,000+ vulnerabilities to zero vulnerabilities via monthly patching and deeper dives into other vulnerabilities and patching issues.
• Tracked and maintained security exceptions for ATM fleet.
• Experienced in cross functional communication among other technical teams and business units.
• Experience in Jira, ServiceNow, change management, SDLC.
• Completed project to transition banks ATM fleet to a vendor managed solution. I

• Supports Pacific Northwest region on configuring and modifying end user accounts, security & distributiongroups, and network access in Active Directory for all geography-based users.
• Improved process efficiency by 33% after initiating and successfully deploying new process that semi-automated creation, configuration, disabling and modification of Active Directory user accounts
• Achieved 100% vulnerability policy compliance by performing and analyzing Nessus vulnerability scans toidentify, document and remediate weaknesses identified in VA networking to secure veteran information.
• Ensured security plans and policies are consistent with industry standards and VA Security policy by conducting risk assessment studies of planned and installed information systems and resources.
• Performed duties including configuring, troubleshooting, monitoring, upgrading, patching Portland VA resources including laptops, workstations, medical devices, printers, scanners, and Cisco phones.
• Completed a monthly average of 200-250 resolved tickets using the ServiceNow Ticketing System.
• Relationship building that allows for exceptional customer service to various levels of end-users includinghealth & I.T professionals, and administrative staff to deliver on service level agreements resulting in positive feedback survey results.

• Operated and maintained precision equipment to ensure optimal performance and reliability.
• Diagnosed malfunctions and performed repairs to minimize downtime and enhance efficiency.
• Collaborated with cross-functional teams to streamline equipment workflows and improve productivity.
• Trained junior technicians on best practices for equipment handling and maintenance procedures.

• Learned practical and theoretical skills related to combat situations such as Combat Life Saving, payingkeen attention to detail, being disciplined, organized, and well rounded.

• Demonstrated skills as a leader and as a member of a larger team.

• Operated in many different job areas such as engine repair, troubleshooting weapons, janitorial tasks, and living in harsh conditions.

• Assigned to lead new soldiers while teaching them tactics and skills required by infantrymen in the army.