Ezra Walton
Bryan,TX
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Health Information Management Associate
Datavant
Bryan, TX
12.2024 - Current
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Retrieved medical records upon request from healthcare professionals.
- Conducted quality assurance audits of medical records for compliance with state regulations.
- Mentored junior team members and managed employee relationships.
FedEx Delivery Driver
N&N Enterprises, Inc.
Bryan, TX
06.2024 - 12.2025
- Ensure accurate order fulfillment by verifying delivery contents against shipping documents
- Navigate optimal routes efficiently to guarantee prompt package deliveries
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Kept accurate logs of all deliveries and trips.
Medical Scribe
Scribe-x
Bryan, TX
01.2024 - 06.2024
- Managed electronic medical records, coordinated documentation for up to 100 patients, scheduled lab tests, and transcribed care notes, achieving a 99% accuracy rate.
- Reviewed billing forms to ensure correct coding prior to submission for payment.
- Provided training and mentoring to junior medical transcriptionists.
- Attended training sessions geared to the position to improve skill set and increase speed and accuracy.
Medical Documentation Specialist/Medical Scribe
Skywriter MD
Bryan, TX
03.2022 - 10.2023
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Transcribed medical reports from recorded dictation.
- Transferred transcribed materials into electronic health records system.
- Streamlined communication processes between medical providers and staff.
- Communicated effectively with clients to confirm transcription requirements and deadlines.
Tech Support
Asurion
College Station, TX
02.2021 - 02.2022
- Utilized communication skills to effectively guide clients through troubleshooting calls, ensuring clear understanding and efficient problem resolution
- Diagnosed and resolved a range of technical hardware and software issues, contributing to customer satisfaction and service reliability
- Collaborated with team members to tackle and resolve complex technical problems, enhancing team cohesion and problem-solving efficiency
Special Education Paraprofessional
CSISD
College Station, TX
08.2020 - 01.2021
- Facilitated student engagement using effective behavior management strategies.
- Utilized educational technology tools to foster academic development.
- Monitored academic progress and documented significant learning milestones during evaluations.
- Actively participated in school committees related to special education initiatives.
Driver Helper
UPS
Bryan, TX
11.2020 - 12.2020
- Facilitated efficient unloading and transportation of products to customer locations, ensuring secure and timely hand-off
- Liaised with management to convey updates regarding delivery timelines and potential delays, maintaining transparency and operational flow
- Fostered positive customer relations by effectively communicating challenges during deliveries, prioritizing client satisfaction and service quality
Sales Expert/Lead
Wayfair
Bryan, TX
05.2019 - 02.2020
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Conducted market research to identify potential customers and new markets.
- Analyzed customer feedback data to identify areas of improvement in the sales process.
- Coached junior employees on best practices for lead generation, prospecting, cold calling.
- Negotiated deals and handled complaints or objections.
Sales Associate
Sour Apple Repair
College Station, TX
10.2018 - 02.2019
- Managed a variety of tasks effectively, ensuring all deadlines were met while providing high-quality customer service to foster client loyalty
- Assisted customers with product selection, sales transactions, and processing returns, maintaining adherence to company standards in issue resolution
Lead Medical Assistant
Michael Jones
Bryan, TX
01.2016 - 03.2018
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Education
Certification - CCMA
Blinn College
Bryan, TX12.2015
Skills
- Team collaboration
- Quality improvement techniques
- Continuous learning commitment
- Critical thinking capacity
- Customer care
- Tactful conflict resolution
- Relationship building
Accomplishments
- Coached football to kids between the ages of 5-10 years old in an afterschool program.
- Assisted in coaching kids with special needs in baseball. (10+ years)
Timeline
Health Information Management Associate
Datavant
12.2024 - Current
FedEx Delivery Driver
N&N Enterprises, Inc.
06.2024 - 12.2025
Medical Scribe
Scribe-x
01.2024 - 06.2024
Medical Documentation Specialist/Medical Scribe
Skywriter MD
03.2022 - 10.2023
Tech Support
Asurion
02.2021 - 02.2022
Driver Helper
UPS
11.2020 - 12.2020
Special Education Paraprofessional
CSISD
08.2020 - 01.2021
Sales Expert/Lead
Wayfair
05.2019 - 02.2020
Sales Associate
Sour Apple Repair
10.2018 - 02.2019
Lead Medical Assistant
Michael Jones
01.2016 - 03.2018
Certification - CCMA
Blinn College