Ezra C Felix-Pough
Brooklyn,NY
Summary
Career Objective:
To achieve a leading position as an Associate Director of Hospitals for which an in-depth background, knowledge, and experience of healthcare operations will have a valuable implementation. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Coordinating Manager
New York State Health and Hospital
07.2020 - Current
- Daily: Spearheads and executes overall operational flow for in-patient and outpatient Transport/Messenger Services
- Prepares and monitors monthly/ weekly/daily schedules and assignments for staff to ensure optimum coverage and effective performance of the departments
- Interviews and orients all new hires offering continuous guidance and mentorship on best practices
- Participates in internal/external meetings, emergency management drills, and required performance improvement activities including other projects as assigned
- Safe patient handling and Equipment management by observing, assessing, ensuring, identifying,and tracking current equipment to prioritize equipment replacement
- Effectively handles and resolves multiple patient/vendor/employee complaints
- Prepares interprets and analyses data to identify trends and other factors that impact operational activity to reduce delays and promote quality patient care
- Facilitates timely safe discharges for outpatient patients needing non-emergent transportation, by reviewing patient insurance information on NYS Department of Health Medicaid Patient Transportation Authorization forms (MAP 2015)
- Assigns and monitor activities of 35 staff across all 3 tours
- Oversee staff is compliant as it relates to Human Resources requirements for completion of annual mandatory training,
- Adapt and supports departmental operations by handling multiple client/patient/department queries in a courteous and professional manner
- Directs training and retraining of employees to boost performance and enhance business results.
- Effectively supervises all personnel by implementing company policies, protocols, work rules, and disciplinary action.
- Completes annual employee evaluations, competencies, and in-service education,establishes performance goals for employees conveys constructive feedback to improve skills, and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee
- Supervises and performs human resource management functions for 36 subordinates.
- Organizes budget and supervises expenses
- Pioneered, created, and led the team in the organization of QHC Transport Week happening every December
Credit Administrator
NEWEGE USA LLC, Rebranded Société Générale
01.1999 - 01.2015
- Performed all administrative functions and served as liaison for various department
- Credit Market & Operational Risk | Margins & New Accounts | Legal & Compliance | Business Logistics | IT
- European/USA Counterparties
- Facilitated daily reporting and inquiry responses for new and existing clients | Mitigated credit/risk functions for the company | Facilitated daily reporting and inquiry responses for new and existing clients
- Monitored customer-trading activities in relation to their financing services, filing loan agreements, letters of credit, and guarantees
- Generated Credit and due diligence reports for trading customers in order to satisfy legal/compliance requirements for very large and complex customer bases
- Increased automation by supervising and overseeing the seamless launch of new Client Relationship Management (CRM) database
- Created and managed credit limit database by setting, removing, and adjusting credit limits for private and public companies with credit lines between $100k and $10 mm
- Trained, supervised, and mentored agency/ temporary/Interns staff on credit functions
- Maintained and monitored customer credit information databases, and trading activities in relation to their financing
- Coordinated efforts between internal staff and clients, while ensuring all aspects of project execution were completed correctly.
Office Manager/ Salon Coordinator-Supervisor
TIASSA INC
01.1996 - 03.1999
- Managed day to day operations
- Streamlined human resources functions (hired, trained and supervised a staff of 12 employees)
- Implemented new, and improved upon, processes to increase efficiencies while maintaining vendor relations and boost in customer satisfaction
- Coordinated activities for selection and participation in for trade shows
- Executed marketing plan to increase client base by promoting products and services to improve competitive advantage
- Expanded client base and improved relationships by executing events that promoted the company’s products, services, and competitive advantages resulting in increased revenue
- Achieved and exceeded projected
- Organized special events and directed the company’s participation in trade shows
- Collaborating with team by aligning, assigning and delegating tasks and monitoring performance
- Cultivated and maintained a cohesive, productive, culturally, diverse working environment
- Performed accounting functions of payroll, accounts payable and receivable using internal systems
- Administered evaluation and addressed employee issues
Education
Hand Hygiene Coach -
Health & Hospital
Bachelor of Science - Health Services Administration
New York City College Technology
Brooklyn, NYAssociate of Applied Sciences - Health Services Administration
Kingsborough Community College
Certified Nursing Assistant -
ASA Continuing Education
Brooklyn, NYSkills
- Strong leadership skills with the ability to influence, motivate and lead others by example and direction
- Change Management Emergency Management Morgue Management Project ManagementStaff Management
- Collaborative team/relationship building Delegation Pairing and Partnering
- Patient-centered Patient Advocacy
- Tracking Metrics Regulatory Compliance
- Operational Efficiency Performance Monitoring
- Scheduling and Coordinating Employee Timesheet
- Disciplinary Action Corrective Actions
- Microsoft Package: Word, Excel Access, PowerPoint, Outlook Express, EPIC, Zoll MAS
- Excellent Communication Active listener /Emotional Intelligence
- Result Oriented Productivity and performance Gains Negotiation and Conflict Resolution
- Performance Metric Workflow Processes
- Coaching and Mentoring EmployeeTeamwork and Collaboration
Accomplishments
- Used Microsoft Excel to create tables and develop inventory tracking spreadsheets for agency staff
- Collaborated with team in the development of Patient Transport Week for Queens Hospital
- Achieved seamless transition by introducing Rover Optimization for Transport tasks.
- Promotes a winning attitude and foster accountability
- Led a drive to have every staff cross trained and be proficient with the Rover and the Epic systems
- Help the organization prepare for accreditation surveys by reviewing and testing the standard work
Affiliations
Member, American Health Information Management Association
Member, New York City College of Technology, Alumni Association
Volunteer, Coalition for Concerned Medical Professional
Timeline
Coordinating Manager
New York State Health and Hospital
07.2020 - Current
Credit Administrator
NEWEGE USA LLC, Rebranded Société Générale
01.1999 - 01.2015
Office Manager/ Salon Coordinator-Supervisor
TIASSA INC
01.1996 - 03.1999
Hand Hygiene Coach -
Health & Hospital
Bachelor of Science - Health Services Administration
New York City College Technology
Associate of Applied Sciences - Health Services Administration
Kingsborough Community College
Certified Nursing Assistant -
ASA Continuing Education
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