Ezrah Hatcher
Glastonbury
Summary
Dynamic professional with a proven track record at the University of Massachusetts-Dartmouth, excelling in prospective client engagement and effective communication. Skilled in marketing and social media, I fostered strong student relations and delivered exceptional campus experiences, enhancing admissions events and driving interest among prospective students.
Overview
3
3
years of professional experience
Work History
Volunteer
Gillette Stadium
04.2025 - Current
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Adjusted food preparation methods in accordance with customer requests.
Lead Admissions Ambassador
University of Massachuetts-Dartmouth Office of Admissons
01.2024 - Current
- Filed paperwork, answered phone calls, and input data into SLATE system.
- Gave informative tours of campus to prospective students and families, both in large groups and one-on-one.
- Participated in admissions events which brought large numbers of prospective students to campus.
- Established professional relationships with prospective students through email, answering questions, and providing information regarding campus life.
- Answered questions honestly and with tact regarding courses, student life, and on-campus living.
Car Wash Attendant
The Car Wash Center Glastonbury
04.2023 - 01.2025
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Maintained and repaired car wash equipment to meet operational demand.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
Intern
Boys and Girls Club Hartford
06.2022 - 08.2022
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Education
Bachelor of Arts - Crime And Justice Studies
University of Massachusetts, Dartmouth
North Dartmouth, MA05-2027
Skills
- Marketing
- Prospective client engagement
- Effective customer communication
- Social media proficiency
- Written and verbal communication
- Student relations
- Strong organization
Affiliations
TEAM IMPACT
Timeline
Volunteer
Gillette Stadium
04.2025 - Current
Lead Admissions Ambassador
University of Massachuetts-Dartmouth Office of Admissons
01.2024 - Current
Car Wash Attendant
The Car Wash Center Glastonbury
04.2023 - 01.2025
Intern
Boys and Girls Club Hartford
06.2022 - 08.2022
Bachelor of Arts - Crime And Justice Studies
University of Massachusetts, Dartmouth