Ezralin Flores
Covina,CA
Overview
7
7
years of professional experience
Work History
Swim Instructor/ Lifegaurd
Blue Ray Aquatics
Covina
06.2017 - Current
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Instructed participants on water safety rules and regulations.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Scheduled private lessons upon request from clients interested in more personalized instruction.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Assisted in developing aquatic programs for recreational swim classes and competitive teams.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
Cashier
Costco Wholesale
San Dimas, CA
10.2021 - 08.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Shift Lead
Wingstop
La Puente, CA
12.2020 - 05.2021
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Responded to customer inquiries and complaints in a professional manner.
- Provided guidance and support to other team members as needed.
- Identified opportunities for operational improvements and communicated them to management.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Education
Associate of Science - Biology
Citrus College
Glendora, CASkills
- First aid and CPR certified
- Cash Handling
- Customer Service
- Team motivation
- Complaint Handling
- Collaboration and Teamwork
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Cashier
Costco Wholesale
10.2021 - 08.2023
Shift Lead
Wingstop
12.2020 - 05.2021
Swim Instructor/ Lifegaurd
Blue Ray Aquatics
06.2017 - Current
Associate of Science - Biology
Citrus College