Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ezri Montiel

Easley,SC

Summary

Bilingual tech enthusiast with certifications in electronic repair and Spanish fluency, plus over two years of customer service experience. Skilled at solving technical problems with empathy, speed, and professionalism. Passionate about the Apple ecosystem and committed to delivering excellent customer experiences as part of the Apple Genius team.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Team Member

Whataburger
03.2025 - Current

• Delivered friendly and efficient service in a fast-paced, environment

• Greeted customers professionally to create a welcoming experience

• Trained new employees on customer service protocols

• Operated digital order systems and ensured smooth kitchen communication

Member Service Representative

YMCA
06.2024 - 03.2025
  • Resolved member inquiries and account issues with care and accuracy

• Verified identification and processed secure transactions

• Helped members manage accounts and payment setups

• Provided consistent, high-volume support with a focus on satisfaction

Education

High School Diploma -

Pickens High School
Pickens. SC
05-2025

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Apple ecosystem knowledge
  • First aid certified
  • Excellent communication
  • Electronic repair technician certification
  • 2 years of Customer Service
  • Computer skills
  • Spanish and English certification
  • Fast learner

Certification

  • Certified electronic repair technician, Pickens High School, May 24, 2025
  • Seal of Biliteracy in English and Spanish, SC Department of Education, May, 2025

Languages

Spanish
English

Timeline

Team Member

Whataburger
03.2025 - Current

Member Service Representative

YMCA
06.2024 - 03.2025

High School Diploma -

Pickens High School

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