Ezrieona Mcfall
Tecumseh,MO
Summary
Dynamic Medical Assistant with extensive experience at Mercy, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through effective scheduling and compassionate support. Skilled in electronic health records and HIPAA compliance, fostering strong relationships with patients and healthcare teams to ensure quality care delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mercy
12.2024 - Current
- Assisted with patient intake and documentation to streamline workflow.
- Supported healthcare providers during examinations by preparing necessary instruments and supplies.
- Managed appointment scheduling to optimize patient flow and reduce wait times.
- Maintained cleanliness and organization of medical equipment and examination rooms.
- Educated patients on procedures, medication instructions, and preventative care practices.
- Documented patient histories accurately in electronic health records for efficient access.
- Coordinated communication between patients and healthcare teams to enhance service delivery.
- Participated in training sessions to develop skills in clinical procedures and office protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Patient Care Coordinator
Trilogy Healthcare
10.2024 - 01.2025
- Coordinated patient appointments and managed schedules to enhance clinic efficiency.
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Developed and maintained strong relationships with patients to improve satisfaction and retention.
- Collaborated with healthcare providers to streamline communication and enhance patient care quality.
- Implemented new electronic health record systems, improving data accessibility for staff and patients.
- Evaluated workflows and identified opportunities for process improvements, enhancing operational effectiveness.
- Advocated for patient needs within the healthcare team, promoting comprehensive care solutions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Certified Medical Assistant
Gainesville Healthcare Center
01.2020 - 10.2023
- Assisted with patient intake, gathering medical histories and vital signs.
- Provided support in scheduling appointments and managing patient flow efficiently.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Implemented electronic health record updates to enhance patient information accuracy.
- Collaborated with healthcare team to ensure seamless communication regarding patient care plans.
- Monitored inventory levels of medical supplies, facilitating timely reordering processes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Sandwich Maker
SUBWAY®Restaurants
01.2017 - 01.2020
- Prepared sandwiches and salads according to customer specifications and food safety guidelines.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted in training new staff on operational procedures and customer service techniques.
- Managed inventory levels, restocking supplies to optimize workflow during peak hours.
- Implemented efficient sandwich assembly techniques, reducing preparation time while maintaining quality standards.
- Collaborated with team members to enhance customer satisfaction through timely service delivery.
- Conducted regular quality checks on ingredients, ensuring freshness and minimizing waste.
- Led initiatives to streamline operations, improving overall store efficiency and team performance.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
Education
No Degree - Medical Assistant
MSU West Plains
West Plains, MO04-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- OB/GYN procedures
- Payment collection
- Simple dressings
- Medical billing
Certification
- CNA - Certified Nurse Assistant
- Medical Assistant Training
Timeline
Medical Assistant
Mercy
12.2024 - Current
Patient Care Coordinator
Trilogy Healthcare
10.2024 - 01.2025
Certified Medical Assistant
Gainesville Healthcare Center
01.2020 - 10.2023
Sandwich Maker
SUBWAY®Restaurants
01.2017 - 01.2020
No Degree - Medical Assistant
MSU West Plains
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