Summary
Overview
Work History
Education
Skills
Timeline
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Ezrin Faison

Providence

Summary

Customer service professional with nearly 10 years of experience in high-pressure environments. Expertise in efficiently resolving issues and managing high-volume inquiries while fostering strong customer relationships. Proven track record of exceeding performance goals through effective communication and problem-solving skills. Adaptable team player committed to delivering exceptional customer satisfaction.

Overview

2
2
years of professional experience

Work History

Client Success Representative I, 3D

ABCorp
03.2025 - 07.2025
  • Acted as the primary point of contact for client inquiries, troubleshooting technical issues related to hardware, software, workflows, etc.
  • Delivered responsive, solution-oriented support to clients in the 3D printing industry, ensuring high levels of satisfaction and retention.
  • Collaborated with cross-functional teams (engineering, sales, management, etc.) to resolve complex customer challenges and streamline user experience.
  • Create a positive work environment through the Employee Engagement Committee.

Concierge

Tarian Group
10.2024 - 03.2025
  • Effectively communicated with residents and members of management.
  • Monitored CCTV and for suspicious activity and threats.
  • Received phone calls and dispatch response in a timely manner.
  • Was able to effectively use required systems to aid and assist residents.

Security Professional

Allied Universal Security Services
01.2024 - 06.2024
  • Recorded incident reports with detailed accounts of occurrences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.

Restaurant Steward

Norwegian Cruise Line
07.2023 - 11.2023
  • Ensured cleanliness of food preparation areas, cooking surfaces, and utensils.
  • Welcomed guests and provided menus to enhance customer service.
  • Prepared tables with tablecloths, utensils, plates, napkins, and condiments for optimal presentation.
  • Restocked glasses, cups, cutlery, and other supplies to maintain inventory levels.

Education

High School Diploma - undefined

Beacon Charter High School for the Arts
01.2017

Skills

  • Interpersonal skills
  • Conflict de-escalation
  • Rapid skill acquisition
  • Data entry and management
  • Problem solving
  • Technical support
  • Financial management
  • Effective communication
  • Client advocacy
  • Client onboarding

Timeline

Client Success Representative I, 3D

ABCorp
03.2025 - 07.2025

Concierge

Tarian Group
10.2024 - 03.2025

Security Professional

Allied Universal Security Services
01.2024 - 06.2024

Restaurant Steward

Norwegian Cruise Line
07.2023 - 11.2023

High School Diploma - undefined

Beacon Charter High School for the Arts

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