Ezrine Taylor, DHA

FISCAL MANAGEMENT:
Responsible for budget planning and financial monitoring, establishing procedures, developing and monitoring salaries, tuition revenue, grants, aid endowments, advancement revenue, and capital budgets
Supervise revenue streams ranging from £1M to £5M each year
Responsible for monthly reconciliation and analysis with department accounts, reports problem resolution of revenue and expense trends and variances
Collaborates with faculty on salary and work status changes
Develop and manage expense budgets for current education programs
Manage scholarship accounts for 50 students
Oversee £1M budget for office space renovation
Collaborate monthly on strategic plan development.
OPERATIONS:
Streamline operations to increase efficiency and reduce costs
Manage administrative operations, including recruitment and orientation
Administer policies and procedures to meet accreditation standards
Represents the institute/department programs within and outside the university
Serves as a spokesperson for communicating instructions and interpreting administrative matters for students, clients, faculty, staff, and the general public
Works collaboratively with executive leadership to ensure understanding of changing organizational requirements and community partners
HR & STAFF MANAGEMENT:
Provides program management support to faculty, clinical staff, support staff, and trainees to ensure university policies and procedures compliance
Implement weekly one-on-one meetings with direct reports
Implement professional development training and workshops
Advises faculty, staff, and trainees on all aspects of HR administration, including hiring, supervision, and HR policies and procedures
Strategic plan development – 3-year program growth and employee coaching
Responsible for recruiting, hiring, and orienting administrative professionals

Liaised with five program directors to deliver strategic initiatives enhancing student success
Collaborated with colleagues to identify suitable courses for 180 Education students
Trained three new staff on departmental policies and procedures
Led professional planning team and steering committees
Facilitated student orientations, ensuring smooth academic and work-life balance for over 75 students
Processed student documents for program registration, withdrawal, transfer, and re-enrolment
Compiled data reports for state test accreditation for over 75 students per semester
Participated in various campus-wide search committees for faculty and staff
Oversee daily operations to achieve high productivity levels for the department.
Fostered a positive work environment by organizing team-building activities.

Instructed the following courses:
Organizational Behavior (BUAD 2600)
Project Management (MGMT 3900)
First Year Seminar (FYS 1000 & 2500)

Fostered engaging learning environments for student growth
Inspired students to think critically and develop self-reflection skills
Collaborated with colleagues to improve teaching methods
Delivered lectures via Moodle, Google Slides, and Canva
Developed, delivered, and reviewed course material to meet learning objectives
Provided valuable assignment feedback to enhance student learning

Planned and executed three events monthly with precision and efficiency
Coordinated application processes for 25 students applying for prestigious Fellowship programs semi-annually
Developed an electronic filing system and maintained accuracy
Provided continuous assistance to maintain efficient internal processes
Coordinated schedules, ensuring timely notifications of upcoming appointments and events
Organized schedules for four staff maintaining daily office operations
Created quarterly trend analysis reports on 20 Fellowship applicants for progress monitoring
Created comprehensive year-over-year performance reports for Fellowship applications

Delivered daily living assistance and comfort care to 22 residents each night
Monitored and recorded the health metrics of 22 residents each night
Prepared rooms, ensuring a clean and safe environment for residents
Assisted immobile residents with repositioning and chair-based exercises to avoid joint degeneration
Enhanced care provisions through practical and emotional support to residents
Fostered strong connections with residents, enriching their day-to-day lives with customized care
Maintained patient confidentiality while inputting data into the clinical system
Offered emotional support to patients and their families during stressful times.
Managed support operations for long-term care residents

Collaborated with the Admissions Office to boost student recruitment efforts
Provided time management guidance, improving mentees' study efficiency
Conducted personalized peer support sessions for 30 first-year students per semester
Planned, organized, personalized, and hosted Open House and Orientation events
Supported at-risk college students with peer mentorship and counseling
Followed up with students to provide resources and ensure awareness of deadlines
Shared personal insights to teach valuable lessons and demonstrate practical knowledge
Mentored underperforming students individually, resulting in increased confidence and improved grades over time
Conducted informative sessions about the university application process, easing the transition from school to university life
Facilitated peer discussions, enhancing collaborative skills among mentees

Ensured accuracy by cross-referencing multiple accounts and records
Assisted with budget preparation for better financial planning
Completed bank reconciliations promptly, keeping account balances accurate
Maintained an accurate general ledger for 25 subsidiary accounts
Analyzed and implemented required actions from complex documentation under stringent standards
Analysed budget targets and reported expenditure overages
Oversaw the work of three accounting clerks
Aided in the annual budgeting process, promoting informed financial decisions

SALES
Supervised six full-time cashiers and five clerical staff
Set sales targets and inspired the team to achieve them
Reconciled cashier drawers after shifts, recording any discrepancies
Resolved customer complaints and addressed service issues
Achieved high customer retention by resolving complex complaints
Developed strong customer relationships, resulting in a high rate of repeat customers.
Reviewed sales trends and reported findings to senior management
OPERATIONS
Managed daily operations
Developed and implemented office policies, establishing procedures and standards
Mentored staff to enhance performance and efficiency
Streamlined office operations for enhanced efficiency and professionalism
Coordinated office workflow and implemented efficiency improvements
Collaborated with cross-functional teams to ensure consistent service delivery

Generated employee wage and benefit payments via physical cheque or electronic transfer
Managed employee records on the database to maintain accuracy and updated information
Resolved questions and delivered payroll-related details
Processed bi-weekly payroll for 50 employees
Managed complex scenarios with empathy and insight
Handled new hire documentation and completed exit procedures for departing employees
Enhanced payroll operations with software for streamlined and efficient processing
Oversaw confidential payroll records, preserving data integrity, privacy, and trust
Assessed timesheets, managed electronic timekeeping systems
Managed databases to ensure accurate and current records
Maintained accurate records and organized filing systems in line with company policies
OPERATIONS:
Supervised two clerical staff
Oversaw administrative duties of clerical staff
Assisted with the annual audit by providing necessary payroll records.
Implemented office process improvements to boost productivity