Eztli Crist
Administrative Assistant
Philadelphia,PA
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Efficient, punctual, and productive professional when working with little to no supervision in both independent or team environments.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Caring People Alliance (CPA) - Early Learning Resource Center
2023.06 - Current
- Streamlined office operations by implementing efficient organizational systems and filing procedures.
- Enhanced communication between departments by coordinating meetings and maintaining shared calendars.
- Boosted employee productivity by developing and implementing effective training programs for new hires.
- Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
Business Operations Specialist
Archer
2022.11 - 2022.12
- Facilitated prompt resolutions for complications and miscommunications between custodians, banks, and brokers that expedited the liquidation process for financial assets.
- Personally developed the first gender identity-inclusive corporate email signatures, leading to educational LGBTQ+ sensitivity training in the workplace.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Management Associate
Paris Baguette
2022.05 - 2022.10
- Directed the decoration team's production of 1000+ pastries within a 2-hour window, ensuring timely product delivery.
- Streamlined operations by implementing efficient management strategies and workflow processes.
- Enhanced overall team performance by providing consistent coaching, constructive feedback, and targeted training.
Call Center Agent
Temple Telefund Marketing
2018.09 - 2019.06
- Collaborated with team members to share best practices, resulting in improved overall department performance that increased total profits by 30%.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Education
Bachelor's Degree - International Business Studies, Economics
Temple University
Philadelphia, PA12.2021
Skills
- Microsoft Office Suite
- Database Entry
- Billing and Invoicing
- Spreadsheet Development
- Customer Engagement
- Operations Management
- Recordkeeping and File Management
Pronouns
They/Them, He/Him
Languages
Spanish
Professional Working
Timeline
Office Administrative Assistant
Caring People Alliance (CPA) - Early Learning Resource Center
2023.06 - Current
Business Operations Specialist
Archer
2022.11 - 2022.12
Management Associate
Paris Baguette
2022.05 - 2022.10
Call Center Agent
Temple Telefund Marketing
2018.09 - 2019.06
Bachelor's Degree - International Business Studies, Economics
Temple University
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