Ezwan Azizul
Project Manager, Team Lead
Salt Lake City,UT
Summary
A well experienced team leader and project manager. With 2-year’s experience in warehouse environments. From inventory to supply chain management. 5-year’s call center experience in a high-volume inbound and outbound call environment. And more than 10 years in team and people management. Managed a team as small as 2 to more than 200 team members. Participate and organized multiple type of events and activities such as IT and online training classes, NFL games, and international level marathon events. Work well in any high-stress environments with solid multitasking, planning and decision-making skills and adaptability to meet any challenge.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Package Recovery Agent
FedEx
Salt Lake City, Utah
01.2021 - Current
- Efficiently process various shipment/material types in a safe and appropriate manner through effective handling, sorting, scanning, documentation, packaging, storing, shipping and disposal methods.
- Updating database and kept accurate records.
- Cross- trained and flexible able to move within any other departments.
- Supporting other department during crucial business needs. Receiving Team and Data Capture Team.
- Processed on average 150-200 package a day for Smart Disposal and 80-120 package data for Data Capture.
- Established training program for Data Capture team just within 2 weeks of being in the department.
Ski Tech Supervisor
Vail Resorts
Park City, Utah
12.2020 - 04.2021
- Oversee rental shop operation with minimum supervision by store manager.
- Ski and snowboard technician. Ensure boots fitting and ski and snowboard is fitted to customer experience level and request.
- Train and monitor new employees to the shop on customer handling and other technical skills related to ski/snowboard rental build and setup.
- Formulated plans for improving procedures, training and processes.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Increased retail sales volume against equipment rental by almost 200% in just one month.
- Received multiple Google reviews by providing excellent customer service
Concession Stand Manager
Levy Restaurants – Levi’s Stadium
Santa Clara, California
10.2019 - 04.2021
- Oversee stands assigned on game day according to stadium standard.
- Regularly monitor all stock, assist in preparing food when needed and monitor service provided by team members.
- Responsibility includes inventory, cash handling, food quality, and overall situation on stands assigned.
- Responsible for stand setup prior to event day and clean up and break down on concession area post event day. May include, stocking, stock count and clean ups.
- Provide high level communications to employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner.
- Analyzed and controlled inventory, working with warehouse to secure cost-effective expenses.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated concession operations and team, including food preparation and storeroom areas.
- Ordered food items, supplies and equipment in alignment with strict budgets.
- Received recognition, Jim Wyatt Award, the Rookie of the Year for excellent service and workmanship shown during the 2019-2020 NFL season.
Linguistic Tester
RWS Moravia
Cupertino, California
11.2018 - 01.2020
- Translate, review and test user interface on smart devices for Malay language.
- Using WorldServer to review translations made by client and providing full translation.
- Identify bugs or errors and prepare necessary report via internal tracking system.
- Use applications such as Radar and TSTT for reporting purpose.
- QA work in Cloud environment for Music platforms.
Senior Marketing Support Executive
bChannels Inc
Selangor, Malaysia
04.2015 - 07.2018
- Plan, execute and coordinate channel partner marketing activities by support, train and develop business partners to compress time between recruitment and sales.
- Business-To-Business (B2B) sales and marketing management and support through various platform.
- Managed and conducted webinars across APAC and EMEA region for channel partner’s recruitment training and product briefing.
- Recruit resellers for major IT clients by doing research and phone-calling to identify key decision maker and present value proposition.
- Partner enablement through educating different marketing tools to drive demand generation.
- Organized and managed partner marketing programs depending on project needs.
- Partner marketing events, round table discussion or any type of events as permitted or required for the partners.
- Act on behalf of client as Account Manager, Project Manager or Consultant depending on project requirement and contracted by client.
- Analyze partner’s sales and marketing performance in weekly basis and report to Project Directors and clients in weekly and monthly meetings.
- Manage several projects at a time with global IT clients (Avaya, Microsoft, SAP, Logitech, Lenovo, Intel, Unify and few others).
- Conduct New Joiner’s introduction training to the company.
- Organized and managed APAC–Great Place to Work Program through team-building, outing and in-office activities.
- Helps to encourage teamwork and staff motivation.
- (In result of very low number of staff turnover rate.
- Developed marketing plans based upon extensive research and prospects targeted.
- Analyzed marketing campaigns using key metrics and performance indicators.
Global Support Executive
HSBC
Cyberjaya, Malaysia
05.2014 - 04.2015
- Answering inbound calls and responding to emails received from global banking customers (B2B and B2C customers).
- May includes major and international account holder with account balance more than $1 million at any time.
- Maintain good relationship with customer by building rapport to expand more options for future business.
- Monitor department adherence is met and maintained call abandon rate.
- Monitoring done through Work Force Management (WFM) software.
- Review agent’s attendance rate and punctuality.
- Collaborate with team managers for any scheduling issue and agent’s performance.
- Support and train new members team in call management and monitoring.
- Review call logs and conduct 1st level QA call check in accordance with banking security policy and call accuracy.
Senior Sales Executive
JobsDB (M) Sdn Bhd
Selangor, Malaysia
05.2013 - 02.2014
- Identify and develop new or existing business opportunities for online job advertisement space.
- Responsible for acquiring and sourcing new business in order to achieve the business plan and business growth.
- Conduct 50 to 80 calls a day to identify potential new customers.
Customer Care Consultant
Maxis Telecommunication Berhad
Kuala Lumpur, Malaysia
11.2011 - 05.2013
- Answering and responding to inbound calls for any telecommunications service issue by subscribers.
- Responding to B2B and B2C customers.
- Support and train new agents on the floor.
- Monitor and support agent adherence according to call forecast.
Education
GCE -
SMK Bukit Jambul
Penang, Malaysia 02.2005 - 11.2005
Skills
Telemarketing expertise
Account management
Staff education and training
Performance improvement
Complaint resolution
Daily workflow improvement
Safety processes and procedures
Key performance indicators
Leadership
Critical thinking
Accomplishments
- Supervised team of 2 to 200 staff members.
- Used Microsoft Excel to develop inventory and data tracking spreadsheets.
- Collaborated with multiple clients and organizations in the development of Azure for Business launch in the South East Asia in 2005
- Support and grew client sales from a new client to $500,000 within 6 months.
Timeline
Package Recovery Agent
FedEx
01.2021 - Current
Ski Tech Supervisor
Vail Resorts
12.2020 - 04.2021
Concession Stand Manager
Levy Restaurants – Levi’s Stadium
10.2019 - 04.2021
Linguistic Tester
RWS Moravia
11.2018 - 01.2020
Senior Marketing Support Executive
bChannels Inc
04.2015 - 07.2018
Global Support Executive
HSBC
05.2014 - 04.2015
Senior Sales Executive
JobsDB (M) Sdn Bhd
05.2013 - 02.2014
Customer Care Consultant
Maxis Telecommunication Berhad
11.2011 - 05.2013
GCE -
SMK Bukit Jambul
02.2005 - 11.2005