Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Awards
Timeline
Generic

Hailey Sterling

Leavenworth,KS

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pub Manager

The Craic On Main
08.2023 - Current
  • Generated weekly schedules, monitoring/ensuring guest satisfaction, keeping track of inventory and ordering needs
  • Developed systems to ensure job efficiency and effective time management.
  • Improved customer satisfaction by implementing new menu options and innovative service techniques.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Lead Bartender

Groggery
05.2023 - 09.2023
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Bartender

Fathead's Irish Pub
03.2022 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Dave & Buster's
08.2021 - 03.2022
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Starbucks Assistant Manager

Cosentino's Food Stores
02.2020 - 09.2020
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Starbucks Manager

Cosentino's Food Stores
03.2019 - 02.2020
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.

Starbucks Barista Supervisor

Cosentino's Food Stores
01.2018 - 03.2019
  • In charge of training newly hired baristas
  • Promoted March 2019 to Starbucks Manager.

Education

Associate of Applied Science - Cybersecurity And Networking

DeVry University
Downers Grove, IL
08.2025

Skills

  • Training
  • Scheduling
  • Time management
  • Customer support
  • Communication skills
  • Inventory control
  • Analysis skills
  • Phone etiquette
  • Microsoft Excel and Word
  • Problem-Solving
  • Leadership
  • Team management

Certification

Driver's License, 05/01/23, 09/01/26

Additional Information

JROTC Foxtrot Company Platoon Leader (2016-2017)

Awards

JROTC Cadet of the Month, 09/01/15

Timeline

Pub Manager

The Craic On Main
08.2023 - Current

Lead Bartender

Groggery
05.2023 - 09.2023

Bartender

Fathead's Irish Pub
03.2022 - 10.2022

Bartender

Dave & Buster's
08.2021 - 03.2022

Starbucks Assistant Manager

Cosentino's Food Stores
02.2020 - 09.2020

Starbucks Manager

Cosentino's Food Stores
03.2019 - 02.2020

Starbucks Barista Supervisor

Cosentino's Food Stores
01.2018 - 03.2019

Associate of Applied Science - Cybersecurity And Networking

DeVry University

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Hailey Sterling