Gannon Becker
McKinney,TX
Summary
Dynamic Event Service Technician with a proven track record at Pinnacle Live, excelling in installation and repair while enhancing customer service. Expert in multimedia tools and client communication, I successfully reduced equipment downtime through preventive maintenance and troubleshooting, ensuring seamless operations and elevated client satisfaction during live events.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Event Service Tech
Pinnacle Live
10.2024 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Live Streaming Expert
Falcon Events
02.2020 - 12.2023
- Negotiated contracts with third-party service providers to secure necessary equipment at cost-effective rates.
- Boosted audience engagement by developing and implementing interactive live streaming strategies.
- Stayed current on industry trends and best practices in the ever-evolving world of live streaming technology.
- Established clear protocols for pre-production planning and preparation to ensure successful broadcasts each time.
- Provided technical support during live events, ensuring smooth transmission and resolving issues promptly.
- Developed schedules for production, editing, and duplication for timely delivery.
Telecommunications Engineer
Axcent Networks
11.2019 - 03.2020
- Worked closely with network administrators and server engineers to deliver quality service.
- Interpreted electrical schematics and design documents for system installation and build-out.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Manager
Green Moon Vapor
01.2018 - 10.2024
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved marketing to attract new customers and promote business.
Retail Sales Associate
Zumiez
06.2015 - 06.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
Associate of Science - Political Science
05-2022
Skills
- Preventive Maintenance
- Customer service
- NMLS registration
- Loan origination
- Multimedia tools
- Broadcast engineering
- Virtual events
- Camera operation
- Remote production
- Video playback
- LED displays
- Client communication
- Equipment testing
- Video wall setup
- Attention to detail
- Installation and repair
Certification
- MLO License
Timeline
Event Service Tech - Pinnacle Live
10.2024 - Current
Live Streaming Expert - Falcon Events
02.2020 - 12.2023
Telecommunications Engineer - Axcent Networks
11.2019 - 03.2020
Manager - Green Moon Vapor
01.2018 - 10.2024
Retail Sales Associate - Zumiez
06.2015 - 06.2017
Collin College - Associate of Science, Political Science
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