Melissa Sarabi
Irvine,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality and outgoing when greeting and communicating with others to maintain positive atmosphere. Eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Technologent
Irvine
01.2019 - 06.2020
- Greeted visitors warmly and directed them to correct personnel or office.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of employees' information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing expense reports and other documents as requested by management staff.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Prepared conference rooms prior to meetings.
- Signed for packages and distributed to personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Greeted visitors warmly and directed them to correct personnel or office.
- Maintained a clean and organized reception area to uphold company image.
- Provided administrative support including photocopying, faxing, and filing.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Making sure a fresh pot of coffee is available in the lobby area.
Yoga Instructor
Core Power Yoga
Irvine, CA
01.2019 - 03.2020
- Assisted students with proper alignment in poses, breathing techniques, and modifications as needed.
- Demonstrated postures using correct body mechanics and anatomical terminology.
- Collaborated with other instructors on curriculum development and special projects.
- Led daily yoga sessions focusing on mindfulness, strength, and flexibility for diverse groups.
- Monitored class dynamics to maintain a positive and supportive environment.
- CYT in various Core Power Yoga locations (Orange and San Diego County).
Front Desk Receptionist
Lumina Media
Irvine
01.2016 - 11.2016
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed company calendar and scheduled events.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Provided administrative support as needed.
Retail Sales Associate
Molly Brown's Swimwear
Laguna Beach
01.2014 - 11.2016
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Tracked inventory levels throughout the day and restocked items as needed.
- Inspected purchased items for defects before handing them over to customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Kept informed about new products arriving at the store on a regular basis.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
Education
Associate of Science - Nursing Education
Palomar College
San Marcos, CA08-2013
Skills
- Time Management
- Superb Communication Skills
- Data Entry
- Organization
- Prioritization
- Call Routing
- Departmental Support
- Customer Service
- Work Independently
- Correspondence Drafting
- Clerical Support
- Mail Sorting and Coordination
- Computer Skills (outlook, word, power point}
- Attention to Detail
Certification
- Certified Yoga Teacher CYT
Timeline
Front Desk Receptionist
Technologent
01.2019 - 06.2020
Yoga Instructor
Core Power Yoga
01.2019 - 03.2020
Front Desk Receptionist
Lumina Media
01.2016 - 11.2016
Retail Sales Associate
Molly Brown's Swimwear
01.2014 - 11.2016
Associate of Science - Nursing Education
Palomar College
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