Rose Clark

• Maintained customer satisfaction with addressing customer needs and resolving concerns.
• Answered telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments.
• Answered constant flow of customer calls with minimal wait times.
• Maintained detailed notes of customer conversations.
• Managed high-volume scheduling demands by prioritizing tasks.

Providing exceptional customer services striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards.

Resolved concerns in the consumer experience and escalation department.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Used consultative techniques to understand customer needs and make strategic referrals to business partners, physicians and health facilities.

• Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
• Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.
• Maintained client treatment records and designed long-term care programs for return customers.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Created marketing advertisements to increase awareness of services and boost sales.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
• Performed electric muscle stimulation, massage and mechanical traction.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.