Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcello Torres

Clearfield,UT

Summary

Empathy and compassion for others, with a desire to assist customers who are in difficult situations. Presents information clearly and effectively. Ability to assist people in a manner which shows sensitivity to individuals who are experiencing hardship and are needing guidance. Desire to work in a Managerial Environment and build up customer satisfaction.


Motivated driver specializing in operating dry-boxes, Straight box trucks and semi tractor-trailer combinations. Current certifications in pallet jack and forklift operation, hostler qualified.


Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

25
25
years of professional experience

Work History

Straight Truck Delivery Driver

Yellow Freight Trucking
West Valley City , UT
09.2007 - 07.2023
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Operated light trucks to deliver loads as far as 100 miles from home location.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked with road knowledge, To enhance delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Customer Service Representative

Cricket Wireless
West Valley City , UT
09.2006 - 09.2007
  • Delivered exceptional customer service, exceeding member expectations consistently.
  • Coached call center staff through challenging customer service issues.
  • Participated in team meetings and training sessions to stay informed about product updates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores 50%

Retention Specialist

AOL
01.1999 - 07.2006

Use problem solving skill to defuse customers and resolve conflict and identify creative solutions that lead to successful outcomes

  • Actively listens to customers in need of guidance and offers tailored solutions
  • Utilized database to manage customer relationships and take notes of conversations
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased team productivity by providing training on best practices for retaining customers, Managed 100 to 150 calls per day.

Education

High School Diploma -

Layton High School
Layton, UT
06.1990

Skills

  • Empathy
  • Problem solving skills
  • High integrity
  • Excellent interpersonal skills
  • Motivating
  • Active listening
  • Problem-Solving
  • Reliability
  • Defensive driver training
  • Ability to Lift 50 Pounds

Timeline

Straight Truck Delivery Driver

Yellow Freight Trucking
09.2007 - 07.2023

Customer Service Representative

Cricket Wireless
09.2006 - 09.2007

Retention Specialist

AOL
01.1999 - 07.2006

High School Diploma -

Layton High School
Marcello Torres