Marcello Torres

• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Operated light trucks to deliver loads as far as 100 miles from home location.
• Successfully avoided time delivery delays by carefully planning best routes.
• Worked with road knowledge, To enhance delivery efficiency by optimizing routes using GPS navigation and mapping tools.

• Delivered exceptional customer service, exceeding member expectations consistently.
• Coached call center staff through challenging customer service issues.
• Participated in team meetings and training sessions to stay informed about product updates.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores 50%

Use problem solving skill to defuse customers and resolve conflict and identify creative solutions that lead to successful outcomes

• Actively listens to customers in need of guidance and offers tailored solutions
• Utilized database to manage customer relationships and take notes of conversations
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Increased team productivity by providing training on best practices for retaining customers, Managed 100 to 150 calls per day.