Andrea Pope

Responsible and accountable for direct and indirect patient care across the care continuum, with an emphasis on outpatient care, for designated populations. The position is expected to coordinate services and provide targetedd consultations, screenings, and support services for patients. The Navigator coordinates a triaged plan of care consisting of specific intervntions and/or services centered on meeting the expressed needs of the patien/family within the contexxt of their identified cultural heritage.

• Coordinates and facilitates initial consultation and screenings in order to assess service needs.
• Develops initial and updated plans of care to reflect evolving patient needs
• Is part of a multidisciplinary team which meets regularly and contributes to the development of a comprehensive plan of care based on the patient’s needs.
• Accurately documents all navigator proceedings through appropriate recordkeeping in the electronic health records system (RPMS/EHR).
• Develops and maintains cooperative referral relationships; facilitates and tracks referrals.
• Collaborates and maintains positive working relationships with all services and programs designated by patient’s plan of care to ensure appropriate care.
• Identifies, coordinates, and links patients to tribal and community resources.
• Maintains an up-to-date log for all patient callbacks, including call dates, outcomes/results, next planned contact, and related information needed to accurately track and report statistics of patient contacts.
• Independently, or with assistance of qualified team members, utilizes and teaches problem solving techniques to individuals and/or groups.
• Assists patients/families in resolving potential issues related to health care and financial or social barriers (e.g., request interpreters, transportation services, or prescription assistance as appropriate).
• Provides immediate crisis diversion.
• Attends both mandatory in-service trainings and related conferences and shares content of educational programs attended with team.

The Behavioral Health Associate I. (BHA) is an important part of the patient care team. The BHA is responsible for providing personal care services to assigned patients. Ensures the well-being of patients and provides a positive, supportive, structured environment.

• Ensure the well-being of patients and provide a positive, supportive and structured environment.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15 minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
• Document timely, accurate, and appropriate clinical information in patient’s medical record.
• Assist in providing a safe, secure and comfortable environment for patient’s, significant others and staff.
• Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff.
• Oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration and changing bed linens.
• May obtain patient’s vital signs, height and weight as assigned and document in patient record.
• Facilitate patient educational-rehabilitative groups which cover a variety of topics including social skills, coping skills, anger management and independent living skills.
• Engage patients in activities and interactions designed to encourage achievement of treatment goals.
• Complete and maintain required documentation. Assists with follow-up and paperwork as required on incidents and events that may take place in the facility.