Sophia Hilliard
Randallstown,MD
Overview
4
4
years of professional experience
Work History
Security Officer
UPA Security
Owings Mills, MD
09.2023 - Current
- Secured personnel and premises by inspecting buildings and patrolling property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Security Officer
Butler Security
Annapolis, MD
03.2023 - 07.2024
- Observed patrons and customers to quickly address security situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Searched individuals and baggage for weapons and other prohibited items.
- Answered questions from the public regarding facility rules and regulations.
Childcare Assistant
RTK Childcare Center
Randallstown, MD
06.2022 - 08.2022
- Monitored children's play activities to verify safety and wellness.
- Read stories and played alphabet games to promote early literacy.
- Set up classroom materials, equipment, and learning centers daily.
Associate
Marshalls
Randallstown, MD
05.2021 - 05.2022
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Barista
Panera Bread
Owings Mills, MD
11.2020 - 04.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Associate of Science - Criminal Justice
CCBC
Baltimore, MD01-2025
Accomplishments
Graduated Randallstown High School with an Honor Roll and 3.3 GPA.
Completed an FBI training program July 20-21, 2022.
Passed the Police exam for the Baltimore County Police Department Cadet Program.
Timeline
Security Officer
UPA Security
09.2023 - Current
Security Officer
Butler Security
03.2023 - 07.2024
Childcare Assistant
RTK Childcare Center
06.2022 - 08.2022
Associate
Marshalls
05.2021 - 05.2022
Barista
Panera Bread
11.2020 - 04.2021
Associate of Science - Criminal Justice
CCBC