Kiahra Barron
San Antonio,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Red Mccombs Toyota. Excelled in report preparation and analysis, alongside fostering positive customer interactions through exceptional communication skills. Achieved significant improvements in workflow efficiency and service quality, leveraging Microsoft Office proficiency and a commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Finance Assistant
Red Mccombs Toyota
San Antonio, TX
08.2023 - Current
- Prepared and maintained the daily cashier’s batch report, documenting all transactions from the previous day in Excel.
- Reviewed and logged new deals into Google Sheets, prioritizing those that are ready for billing.
- Audited new and pre-owned vehicle deals to ensure all paperwork was properly completed and signed, providing feedback to finance managers on any discrepancies.
- Organized documentation related to billing activities such as contracts, statements, invoices.
- Managed incoming and outgoing vehicle titles, accurately filling them out, organizing them, and storing them by stock number.
- Coordinated with the business office by delivering deals for processing.
- Generated and distributed reports to the General Manager and Sales Managers, providing updates on deal statuses.
- Scanned and submitted lease buyback and buy-bid paperwork to the purchasing department.
BDC Representative
Red Mccombs Toyota
San Antonio, TX
04.2023 - 07.2023
- Managed incoming calls, assisting customers with inquiries about new and pre-owned vehicles.
- Conducted 50+ outbound calls daily to follow up with potential buyers and assess their continued interest in purchasing a vehicle.
- Contacted customers on reservation lists to facilitate vehicle reservations, and provided updates on availability and delivery timelines.
- Scheduled appointments for customers to visit the dealership and connect with their designated sales associate.
- Relayed messages to the appropriate sales managers or sales associates to ensure timely follow-ups and customer support.
Receptionist
Red Mccombs Toyota
San Antonio, TX
05.2022 - 04.2023
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Investigated and analyzed client complaints to identify and resolve issues.
- Sorted incoming mail and directed to correct personnel each day.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Office Manager
Auto Galleria Of South Texas
Brownsville, Texas
06.2019 - 01.2022
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Optimized organizational systems for payment collections and recordkeeping.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering, stocking, and receiving shipments.
- Entered title and vehicle information into the database.
- Managed information for over 10 vehicles per day.
- Performed general bookkeeping duties, such as reconciling bank statements and creating Excel spreadsheets.
- Managed inventory and supplies to ensure materials were available when needed.
Assistant Manager
Shop Diary Of A Fashionista
Brownsville, TX
06.2018 - 01.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Orchestrated routing by producing accurate shipping documentation and package labels
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools
- Packaged 20+ orders per day
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries
- Organized storage areas to optimize materials movements and minimize labor hours
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX01.2024
High School Diploma -
Los Fresnos High School
Los Fresnos, TX05.2020
Skills
- Report preparation and analysis
- Quality Assurance
- Friendly and relatable
- Honesty and integrity
- Documentation and recordkeeping
- Verbal and written communication
- Spreadsheet tracking
- Clear communication
- Microsoft Office
- Customer service and satisfaction
- Phone etiquette
- Auditing
Languages
Spanish
Limited
Certification
- Notarial certificate
References
References available upon request.
Timeline
Finance Assistant
Red Mccombs Toyota
08.2023 - Current
BDC Representative
Red Mccombs Toyota
04.2023 - 07.2023
Receptionist
Red Mccombs Toyota
05.2022 - 04.2023
Office Manager
Auto Galleria Of South Texas
06.2019 - 01.2022
Assistant Manager
Shop Diary Of A Fashionista
06.2018 - 01.2022
Bachelor of Arts - Psychology
The University of Texas At San Antonio
High School Diploma -
Los Fresnos High School
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