Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catherine Rudolph

Elkton,KY

Summary

personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Care Assistant

Crown Services Inc.
Hopkinsville , KY
06.2020 - Current
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Gathered medical information, weight and height measurements and vital signs.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Remained alert to problems or health issues of clients and competently responded.
  • Logged and filed classified documents.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Customer Service Representative

TeleTech Holdings
Hopkinsville, KY
04.2019 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.

Cashier

Tractor Supply
Hopkinsville, KY
06.2017 - 08.2019
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week.

Education

GED -

Hopkinsville High School
Hopkinsville, KY
05.2019

Skills

  • Equipment Cleaning and Inspection
  • Medical Waste Disposal
  • Patient Safety
  • Active Listening
  • Decision Making
  • Verbal and Written Communication
  • Patient Relations
  • Equipment Disinfection
  • Vital Statistics Recording
  • General Housekeeping

Certification

  • First Aid/CPR Certified

Timeline

Patient Care Assistant

Crown Services Inc.
06.2020 - Current

Customer Service Representative

TeleTech Holdings
04.2019 - 12.2019

Cashier

Tractor Supply
06.2017 - 08.2019

GED -

Hopkinsville High School

Similar Profiles

CREATE PROFILE
Catherine Rudolph