Catherine Rudolph
Elkton,KY
Summary
personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Crown Services Inc.
Hopkinsville , KY
06.2020 - Current
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Gathered medical information, weight and height measurements and vital signs.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Logged and filed classified documents.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Customer Service Representative
TeleTech Holdings
Hopkinsville, KY
04.2019 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Tractor Supply
Hopkinsville, KY
06.2017 - 08.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week.
Education
GED -
Hopkinsville High School
Hopkinsville, KY05.2019
Skills
- Equipment Cleaning and Inspection
- Medical Waste Disposal
- Patient Safety
- Active Listening
- Decision Making
- Verbal and Written Communication
- Patient Relations
- Equipment Disinfection
- Vital Statistics Recording
- General Housekeeping
Certification
- First Aid/CPR Certified
Timeline
Patient Care Assistant
Crown Services Inc.
06.2020 - Current
Customer Service Representative
TeleTech Holdings
04.2019 - 12.2019
Cashier
Tractor Supply
06.2017 - 08.2019
GED -
Hopkinsville High School