Gloria Mesa
Rhome,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
34
34
years of professional experience
Work History
Reservations International AAdvantage Agent
American Airlines
06.2023 - Current
- Airline reservations agent specializing in communications, client relations, operational support, and process improvement.
- Handled average of 60 calls daily, and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Adept at interfacing with diverse range of passengers to identify solutions and ensure customer satisfaction
- Answered incoming phone calls, developed friendly rapport with callers, provided high level of customer service, and provided customers with information about availability and fare pricing.
English Language Teacher
Dade County Public Schools
08.2022 - 06.2023
- Improved student literacy levels by 50% through targeted intervention and support programs.
- Tutored and assisted students to help with English language comprehension and mastery.
- Established clear expectations for behavior, promoting respectful classroom culture conducive to learning.
- Maintained strong communication with parents, keeping them informed of their child''s progress in language acquisition and academic performance.
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Teamed with other faculty members and parents to outline IEPs for gifted, talented and special education students, addressing diverse teaching approaches for special learning requirements.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
- Adapted teaching methods to accommodate diverse learning needs, ensuring all students were able to succeed academically.
- Assessed and evaluated student performance through use of standardized testing.
English Language Teacher
BridgePrep Academy
08.2020 - 08.2022
- Identified and evaluated 125 student performances, monitored learning progress, developed instructional material based on common core standards, delivered classes and designed lesson plans for REACH objectives, created lessons for R.A.F.T program.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Integrated multimedia resources into lessons to enhance engagement and comprehension of complex topics.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Utilized data to inform instructional decisions and personalize learning.
- Produced engaging lesson plans and activities to help students master learning objectives.
Media Sales & Marketing Specialist
Radio Caracol
07.2018 - 08.2020
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Conducted competitor analysis for better positioning in market and identifying growth opportunities.
- Identified appropriate marketing channels and target customers for 25 campaigns.
- Built relationships with customers to encourage repeat business.
- Created comprehensive reports detailing advertising campaign results for both internal use and client review purposes.
- Participated in 20 networking events and trade shows to connect with industry professionals, generating leads for future business opportunities.
- Developed strong relationships with media partners to secure advantageous advertising placements for clients at competitive rates.
- Implemented successful upselling techniques to maximize profits from existing clients while maintaining positive relationships.
- Created and presented media and advertising packages to prospective customers.
- Made 30 outbound calls to existing customers to upsell advertising packages.
Director
Jiny's Learning Center
06.2012 - 07.2018
- Streamlined school operations by implementing efficient administrative processes and procedures.
- Met with parents of prospective students to discuss student needs and school offerings.
- Boosted student enrollment rates by 60% with strategic marketing initiatives and community outreach programs.
- Recruited and hired amazing teachers to support 120 students.
- Maintained compliance with federal state regulations governing educational institutions ensuring school''s good standing and reputation in community.
- Enhanced staff performance through regular training sessions and performance evaluations.
- Developed talent acquisition strategies to attract highly qualified educators for various positions within school system.
- Resolved conflicts among faculty members, staff, or students promptly while maintaining confidentiality and professionalism at all times.
- Led professional development initiatives for faculty members, providing opportunities for skill enhancement and career advancement.
- Reduced operational costs by optimizing resource allocation and budget management.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures, and cost-saving initiatives.
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Served as liaison between parents and students.
Associate Research Manager
ESPN Sports Media
12.2005 - 06.2012
- Presented research findings at 10 industry conferences, showcasing thought leadership and promoting company expertise.
- Spearheaded adoption of innovative research techniques, positioning company as industry leader in knowledge generation.
- Established strong relationships with external partners, broadening scope of available data sources for research purposes.
- Enhanced research quality by implementing rigorous data collection and analysis methodologies.
- Delivered timely and accurate research findings for informed decision-making processes.
- Collaborated cross-functionally with 4 marketing teams to provide actionable insights for campaign strategy development.
- Identified trending market opportunities with thorough competitor analyses and industry research.
- Developed comprehensive reports, presenting key insights to stakeholders and driving strategic initiatives.
- Managed multiple concurrent projects, prioritizing tasks based on deadlines and project needs.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Established and managed relationships with external data providers and research vendors.
- Tracked key metrics and developed spreadsheets and data models.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Stayed up-to-date with industry developments through regular participation in conferences and workshops, ensuring relevance of research outputs.
- Analyzed large volume of data to identify patterns, trends and correlations.
Media Supervisor
WPP-GroupM
10.2003 - 12.2005
- Negotiated favorable media rates and placements for clients, ensuring maximum return on investments.
- Advised clients on optimal mix of traditional and digital media platforms based on their specific goals and target markets.
- Coordinated logistics for advertising materials, ensuring timely delivery and accurate placement across various channels.
- Evaluated emerging media channels for potential inclusion in client strategies, staying ahead of industry shifts and innovations.
- Developed strong relationships with media partners, fostering collaboration and securing advantageous deals.
- Conducted comprehensive market research to identify trends, opportunities, and threats in media landscape.
- Enhanced brand visibility by strategically planning and executing media campaigns across multiple platforms.
- Negotiated rates with media sales companies.
- Managed 6 employees in media department at MediaEdge for Colgate-Palmolive Media Team.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Trained junior team members on industry best practices and company processes, contributing to overall team growth and development.
Media Planner/Buyer
Zimmerman & Partners
10.2002 - 10.2003
- Planned and negotiated media 30 campaigns for various clients, spearheaded buys at lowest cost per point, presented buys and rationale at client meetings, monitored all monthly and quarterly placement of print, radio, TV, and cable buys, negotiated contracts with vendors, managed and maintained purchase orders and invoices.
- Oversaw digital 100k billing processes for content creators and media management personnel.
- Analyzed campaign performance weekly to spot trends, test strategies, and optimize plans.
- Negotiated favorable rates with media suppliers, securing most advantageous placements for clients'' campaigns.
- Planned and acquired media for multiple digital channels.
Media Planner/Buyer
Hunter & Hammersmith
01.2001 - 10.2002
- Negotiated US Trade and Consumer rates & Media buys, planned and placed all annual and quarterly Bridal Buys in US and Canada, prepared media proposals for resorts and airlines, responsible for daily media placement of all US and Canada buys, monitored traffic handling/shipping and specifications, worked closely with clients and accounting to resolve Media/Account Receivable issues, built long-term supplier relationships with vendors.
Advertising Sales Planner
Hallmark Entertainment Network
11.1999 - 01.2001
- Responsible for all Ad Sales PowerPoint Presentations, developed media proposals for clients and ad agencies, presented media proposals to clients and agencies, summarized client return on investments, conducted media research, maintained daily accounts for clients and agencies, made cold calls for new business, organized agency invoice reconciliation, created and prepared sales quotations.
- Presented progress reports regularly to senior management during project updates meetings.
- Conducted comprehensive market research to inform strategic planning decisions and drive growth.
- Negotiated contracts with vendors, securing competitive pricing and favorable terms for organization.
- Built relationships with 60 customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Media Assistant
WPP- J. Walter Thompson Worldwide
07.1997 - 11.1999
- Handled media traffic, coordinated media planning activities, served as media consultant, posted agency and client invoice reconciliation, analyzed media engagement, accomplished multiple tasks, handled client inquiries and suggestions, booked guests for on-air interviews.
- Efficiently managed multiple tasks simultaneously, ensuring timely completion of project deadlines.
- Supported media planners in executing successful advertising campaigns across multiple platforms.
- Served as primary point of contact for incoming media calls, requests for meetings and interviews with company executives and experts.
- Participated in industry events as a representative of the company, expanding our network of contacts and uncovering new business opportunities.
Game Producer
NBCUniversal Telemundo Enterprises
03.1994 - 07.1997
- TV producer and editor for on-air network promotions, filmed, produced, and edited videos, coordinated with producers and on-air talent, developed production plans, liaised with directors and other creative staff, collaborated with marketing and advertising teams, wrote and edited high-quality content, brainstormed ideas, followed company policies and editorial guidelines, conducted interviews with subject matter experts, facilitated communication between production staff and other departments, monitored production and evaluated performance, utilized linear and non-linear editing systems.
- Developed schedules for production, editing, and duplication for timely delivery.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
- Conducted thorough pre-production planning sessions, ensuring all stakeholders were aligned on project objectives and timelines.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Managed budgets and allocated resources effectively, ensuring projects were completed on time and within budget constraints.
- Liaised with directors, actors and other creative staff to successfully complete projects.
- Coordinated with producers and on-air talent to create program content, new ideas, and segments.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Collaborated with network executives to define and propel organization's mission and vision.
- Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
Game Producer
NBCUniversal Telemundo Enterprises
03.1994 - 07.1997
- TV producer and editor for on-air network promotions, filmed, produced, and edited videos, coordinated with producers and on-air talent, developed production plans, liaised with directors and other creative staff, collaborated with marketing and advertising teams, wrote and edited high-quality content, brainstormed ideas, followed company policies and editorial guidelines, conducted interviews with subject matter experts, facilitated communication between production staff and other departments, monitored production and evaluated performance, utilized linear and non-linear editing systems.
Assistant Producer/ Assistant Director
NBCUniversal Telemundo Enterprises
03.1993 - 03.1994
- Acted as liaison between technical crew members ensuring seamless integration of audiovisual elements during live events.
- Supported post-production editing processes, contributing to timely project completion and high-quality deliverables.
- Reviewed daily footage with editors assisting in making decisions about which scenes would make the final cut.
- Assisted in the creation of promotional content such as trailers and teasers, generating excitement around upcoming productions.
- Facilitated pre-production meetings gathering all necessary parties such as writers, actors, directors thus ensuring a cohesive understanding of project expectations.
- Coordinated talent scheduling and travel arrangements, ensuring smooth logistics during filming periods.
- Developed schedules for production, editing, and duplication for timely delivery.
- Liaised with directors, actors and other creative staff to successfully complete projects.
Assistant Producer
Univision Network News
04.1990 - 03.1993
- Elevated program ratings by consistently delivering engaging stories that resonated with target audiences.
- Collaborated with 4 marketing teams to develop promotional materials that effectively showcased program highlights.
- Negotiated contracts with vendors and service providers to secure favorable terms for production needs.
- Coordinated with producers and on-air talent to create program content, new ideas, and segments.
- Booked 30 guests for on-air interviews and assigned stories to reporters to manage coverage and schedule needs.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ02.2017
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Team Leadership
- Complex Problem-Solving
- Training and Development
- Qualitative Research
- Critical Thinking
- Recruiting and Hiring
- Time Management
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Reservations International AAdvantage Agent
American Airlines
06.2023 - Current
English Language Teacher
Dade County Public Schools
08.2022 - 06.2023
English Language Teacher
BridgePrep Academy
08.2020 - 08.2022
Media Sales & Marketing Specialist
Radio Caracol
07.2018 - 08.2020
Director
Jiny's Learning Center
06.2012 - 07.2018
Associate Research Manager
ESPN Sports Media
12.2005 - 06.2012
Media Supervisor
WPP-GroupM
10.2003 - 12.2005
Media Planner/Buyer
Zimmerman & Partners
10.2002 - 10.2003
Media Planner/Buyer
Hunter & Hammersmith
01.2001 - 10.2002
Advertising Sales Planner
Hallmark Entertainment Network
11.1999 - 01.2001
Media Assistant
WPP- J. Walter Thompson Worldwide
07.1997 - 11.1999
Game Producer
NBCUniversal Telemundo Enterprises
03.1994 - 07.1997
Game Producer
NBCUniversal Telemundo Enterprises
03.1994 - 07.1997
Assistant Producer/ Assistant Director
NBCUniversal Telemundo Enterprises
03.1993 - 03.1994
Assistant Producer
Univision Network News
04.1990 - 03.1993
Bachelor of Science - Psychology
University of Phoenix
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