Tina Rose
Goose Creek,SC
Summary
Experienced high school graduate with 15+ years of valuable customer service experience seeking a fulfilling position in the customer service industry. Strongly motivated to take on challenging assignments and responsibilities to grow both personally and professionally. Looking for growth opportunities to utilize extensive skills and experience.
Overview
22
22
years of professional experience
Work History
Customer Order Specialist
QVC
01.2021 - Current
- Ensured timely resolution of inquiries, improving customer satisfaction by 20% through personalized service for 100+ daily callers
- Assist customers with questions while personalizing the experience for each caller
- Increased revenue by shopping with our QVC customers by leading them through their sales purchases, educating them on various products, and suggesting additional products they might also enjoy
- Maintained high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
- Verified delivery schedules and processes.
Breakfast Attendant
Towneplace Suites
01.2019 - 01.2020
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Monitored food and beverage supplies, assisting with restocking when needed.
Janitorial
IMS Cleaning Services
01.2014 - 01.2017
- Dusting furniture and equipment
- Sweep, mop, Vacuum floors
- Cleaned break areas (refrigerator and microwaves)
- Wiped walls and baseboards
- Disinfect all areas
- Emptied trash and broke down boxes
- Cleaned restrooms
- Replenished supplies (paper towels, toilet paper, trash bags etc)
- Created and maintained a clean and healthy work environment in compliance with employer and client
- Clients included: Dorchester County Mental Health, AT&T and Labcorp
Food and nutrition assistant
Sodexo
01.2013 - 01.2014
- Provided quality of life services for patients at Trident Medical Center promoting patient well-being by educating them on the importance of proper nutrition and making healthy choices within their prescribed diets
- Contributed to team success by providing cross-training support for colleagues in various Food and Nutrition Assistant tasks as needed.
- Worked in dietary call center operations processing over 1000 patient request, ensuring 100% accuracy in dietary input
- Input patient's dietary needs and request into computer
- Delivered exceptional service by greeting and serving patients and cafeteria customers in a timely, friendly manner
- Collaborated with management and other team members on special projects and events
Collections Agent
iQor
01.2011 - 01.2012
- Educated customers on the importance of keeping their accounts current
- Took payments
- Handled inbound and outbound calls
- Assisted with resolving customer account and service issues
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Reservations Agent
Vanguard Car Rental
01.2003 - 01.2005
- Created reservations for National and Alamo car rental
- Handled incoming calls
- Provided friendly and informative customer service assistance for customers in the US and Canada
- Used internet and intranet programs to troubleshoot customer inquiries
Education
Trident Technical College
N.Charleston, SC01.2006
Diploma -
Goose Creek High School
Goose Creek, SC01.2003
Skills
- Typing 60 wpm
- skilled in Microsoft Office (Outlook, Access, Excel, Publisher, Internet Explorer) and Microsoft teams
- Experienced with VoIP
- Professional phone etiquette (positive tone, active listening, empathy, patience and knowledgeable in products and policies)
- can handle high call volumes effectively and efficiently
- Excellent Verbal and written communication
- proficient in order processing and data entry
- Trained in de-escalation, problem solving and conflict resolution
- Prioritize task utilizing excellent time management abilities
- can multitask
- adaptable
- great organizational skills
- effect time management
- trained in payment processing
- great at team work and collaboration
- trained in product promotions and upselling
References
Available upon request.
Timeline
Customer Order Specialist
QVC
01.2021 - Current
Breakfast Attendant
Towneplace Suites
01.2019 - 01.2020
Janitorial
IMS Cleaning Services
01.2014 - 01.2017
Food and nutrition assistant
Sodexo
01.2013 - 01.2014
Collections Agent
iQor
01.2011 - 01.2012
Reservations Agent
Vanguard Car Rental
01.2003 - 01.2005
Diploma -
Goose Creek High School
Trident Technical College