Melody Rodriguez
New Bern,NC
Summary
Proven leader and ethical professional, adept in documentation accuracy and fostering patient relations, significantly enhanced team performance at Carolina East Medical Center. Skilled in multitasking and staff leadership, consistently prioritized patient confidentiality and satisfaction, achieving notable improvements in service quality and operational efficiency.
Overview
19
19
years of professional experience
Work History
Patient Registrar
Carolina East Medical Center
2023.07 - Current
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
Assistant Manager
HomeGoods
2017.05 - 2020.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
BCBGMAXAZRIA
2010.03 - 2017.04
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Home Care Provider
Self Employed
2005.02 - 2010.01
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
Education
Bachelor of Science - Psychology
East Carolina University
Greenville, NCSkills
- Patient confidentiality
- Professionalism and Ethics
- Documentation accuracy
- Patient Relations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Reliability
- Active Listening
- Task Prioritization
- Staff Leadership
Timeline
Patient Registrar
Carolina East Medical Center
2023.07 - Current
Assistant Manager
HomeGoods
2017.05 - 2020.03
Assistant Manager
BCBGMAXAZRIA
2010.03 - 2017.04
Home Care Provider
Self Employed
2005.02 - 2010.01
Bachelor of Science - Psychology
East Carolina University
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